Amanpreet (Aman) Prasad
Portland,OR
Summary
I'm a dedicated professional with demonstrated strengths in customer service, time management and trend tracking. I am seeking an opportunity to further expand my skills while contributing to a company's success. Per my managers I am considered hardworking, ethical and detail-oriented. I excel in troubleshooting problems and building successful solutions. Excellent verbal and written communication with a strong background in cultivating positive relationships and exceeding goals.
Overview
8
8
years of professional experience
Work History
Patient Access Specialist
Oregon Health Science University
01.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Administrative Coordinator
Oregon Health and Science University
12.2021 - 12.2022
- Work closely with RN Program Director and RN Care Facilitation Manager to review program needs
- Prioritize project assignments and determine scope and diversity of involvement, resources needed, necessary contacts and required procedural actions
- Day to day administrative support for department: office management, incoming calls, managing department calendars, meeting requests and agendas
- Responsible for office level IT/ Telecom support for team members
- Proficient in use of multi-level data base systems, and provide expertise in problem-solving and system trouble-shooting
- Create reports and data analysis as requested
- Assisted management with special projects to complete all tasks by deadlines.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained office calendars to track important dates and deadlines.
Patient Access Specialist
Oregon Health and Science University
04.2020 - 11.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked with leadership on projects to strategize marketing approach for clinic
- Collaborated with co-workers in drafting weekly department informational emails
- Created weekly excel spreadsheets to map out employee scheduling, collaborated with leadership to fill gaps in scheduling and coordinated coverage
- Implemented changes in procedures and updated teams accordingly
- Conducted orientation sessions and organized on-the-job training for new hires
- Trained new employees and conducted skills assessment as needed
- Worked with providers and communicated changes in appointment scheduling
Patient Registration Supervisor
Option Care
05.2018 - 03.2020
- Ensures benefits and documentation verification is obtained and accurate
- Worked through monthly KPI reports to meet corporate standards for branch
- Drove financial performance of local office through supply chain/inventory optimization, managing controllable expenses, reducing bad debt (claims on hold)
- Trained new employees and conduct ongoing training and skills assessment as necessary
- Analyzed team performance and identified opportunities for additional training.
- Prepared and presented supplementary learning material to support structured lessons.
- Managed projects and reports in timely fashion on daily, weekly or monthly basis
Office Manager
The Knee Joint
11.2015 - 04.2018
- Helped implement a virtual physical therapy program for osteoarthritis patients
- Created monthly KPI reports & analyzed data trends
- Performed insurance verification, pre-certification, and pre-authorization
- Resolved A/R issues and bad debts
- Experience accessing insurance and government portals to retrieve EOBs and verify coverage
- Worked closely with case management to ensure clinic compliance with government insurance plans
- Analyzed, interpreted, and resolved claim issues to reduce backlog and increase processing efficiency
- Processed medical record requests
- Worked on projects with providers to achieve sales quotas
- Point of contact between insurance companies, clinicians, and patients
- Created, maintained and updated filing systems for paper and electronic documents.
- Established and maintained quality control standards.
- Developed effective training plans based on department needs and objectives.
- Monitored participant workflow and behaviors throughout training process.
- Educated clients on proper use of products and systems.
Education
MBA - Healthcare Business Administration And Management
Pacific University
Hillsboro, OR10.2023
Bachelor of Science - Health Administration And Management
California State University - East Bay
Hayward, CA06.2016
Associate of Science - Pre-Allied Health
Santa Rosa Jr College
Santa Rosa, CA06.2014
Skills
- Program Management
- Materials Preparation
- Creative Problem-Solving
- Public Speaking
- Group and Individual Instruction
- Training and Mentoring
- Epic Software Experience
- Task Prioritization
- Customer Service
Timeline
Patient Access Specialist
Oregon Health Science University
01.2023 - Current
Administrative Coordinator
Oregon Health and Science University
12.2021 - 12.2022
Patient Access Specialist
Oregon Health and Science University
04.2020 - 11.2021
Patient Registration Supervisor
Option Care
05.2018 - 03.2020
Office Manager
The Knee Joint
11.2015 - 04.2018
MBA - Healthcare Business Administration And Management
Pacific University
Bachelor of Science - Health Administration And Management
California State University - East Bay
Associate of Science - Pre-Allied Health
Santa Rosa Jr College