Amantullah Simmons
Newark,NJ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and reliable with strong ability in anything I do..Highly organized, proactive and punctual with team-oriented mentality.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Reproductive Medicine Associates of NJ
Basking Ridge, NJ
08.2023 - Current
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Assisted with scheduling outpatient appointments.
- Ensured accuracy of all data entered into computer system.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Provided assistance to internal departments when needed.
- Answered phones promptly in a professional manner.
- Facilitated communication between patients, staff members, and third party payers.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Explained policies, procedures and services to patients.
- Collaborated with clinical and administrative staff to meet patient needs.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Assistant Manager
Oreily's Auto Parts
Warsaw, NC
02.2020 - 04.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Retail Sales Associate
Advanced Auto Parts
Bloomfield, NJ
08.2019 - 03.2020
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
Customer Service Representative
Conduent
Newark, NJ
12.2017 - 03.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
Education
High School Diploma -
Malcom X Shabazz
Newark, NJ06-2015
Skills
- Customer Service
- Registration Management
- Multitasking and Organization
- Work Quality Evaluation
- Patient Education
- HIPAA Compliance
- Registration and Admissions
- Problem-Solving
- Team Collaboration
- Phone and Email Etiquette
- Team Leadership
- Patient Registration
- Relationship Building
- Insurance Billing
Timeline
Patient Access Representative
Reproductive Medicine Associates of NJ
08.2023 - Current
Assistant Manager
Oreily's Auto Parts
02.2020 - 04.2023
Retail Sales Associate
Advanced Auto Parts
08.2019 - 03.2020
Customer Service Representative
Conduent
12.2017 - 03.2020
High School Diploma -
Malcom X Shabazz
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