Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Amanuel Hailu

Springfield,VA

Summary

I'm a friendly candidate with a passion for providing excellent customer service and facilitating guest satisfaction. With a hardworking and flexible mentality, I will work with anyone to achieve success. I hope you connect with me when you are reading through my resume and realize I'm a strong, passionate person who will give my all in everything I'm working on. Currently enrolled in George Mason University, majoring in Computational and Data Sciences, Business Administration and Marketing, Accelerated Masters. This program combines real-world Business skills, data acquisition and analysis, scientific modeling, applied mathematics, and simulation. Big data, modeling, and simulation will possess the computational, scientific, and mathematical skills necessary for participating effectively as members of the scientific simulation and data analysis groups that are of increasing importance in the federal and public sectors, and in high-technology firms.

Overview

7
7
years of professional experience

Work History

Front Desk Agent

Hilton Garden Inn Hotel
Arlington, Virginia
06.2023 - Current
  • Greeted and welcomed guests upon arrival at the luxury hotel.
  • Managed check-in and check-out processes efficiently and accurately.
  • Handled guest inquiries and resolved issues with professionalism and care.
  • Maintained front desk area cleanliness and organized essential materials.
  • Coordinated room assignments and special requests for guests seamlessly.
  • Answered phones, responded to inquiries, and took messages.

Senior Front Desk Agent

Hampton Inn Alexandria
Alexandria, VA
01.2021 - 01.2023
  • Trained new Hires and Incoming Staff Managers on hotel operations.
  • Monitored security cameras to maintain safety and security of guests and hotel.
  • Enforced policies and procedures to increase efficiency.
  • Liaised with housekeeping and maintenance managers to address requests and complaints made by guests.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Checking in and checking out guests in the hotel and respond to guest inquiries and in a timely, friendly, and efficient manner.
  • Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions.
  • Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.

Sales Associate II (Promoted)

Ae Professional Office Products and Supplies
Alexandria, VA
08.2020 - 12.2021
  • Cold calls to bring in new business and clientele. Contacted, informed, and sold our products in office supplies and technologies like Desktops, laptops and cellular devices to local business and community organizations for them and their associates, employees.
  • Commission based earnings and client retention capacity to keep inhouse customer loyalty.
  • Strategy groups with Sales Manager to create programs and procedures where the company can compete in a market dominated by big aggregates in the region. (Staples, Office Max)
  • Liaison with Supply and Producers to manage inventory and confirm delivery appointments.

Shift (On Duty) Part-Time Front Office

McDonald's
Alexandria, VA
06.2018 - 08.2020
  • Addressed and resolved customer complaints in polite and professional manner when issues have been escalated to reach me.
  • Monitored and verified all merchandise was properly priced and labeled.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and General managers.
  • Maintained database systems to track and analyze operational data.
  • Conducted regular reviews of operations and identified areas for improvement.

Education

Bachelor of Business Administration And Management - Marketing

George Mason University
Fairfax, VA
06-2026

High School Diploma - AP Computer Science, Environmental Science, US History

TC Williams High School
Alexandria, VA
06.2020

Skills

  • Customer service
  • Team leadership
  • Sales strategies
  • Data analysis
  • Conflict resolution
  • Time management
  • Marketing principles
  • Project management

Accomplishments

  • Recipient of Scholarship Fund of Alexandria Scholastic Scholarship Award in years since (2020 - current)
  • Sales Associate Performance Award (09/21)
  • Highschool top 6% Graduation Tier; Honors and AP courses Recognized
  • Honors and Advanced Courses recognition of Merit at Northern VA Community College
  • Consecutive Academic Grant Winner of Years 2022 -2023 at Northern Virginia Community College
  • National Community College Merit Achievement year (2022)

Languages

English
Native/ Bilingual
Amharic
Limited

Timeline

Front Desk Agent

Hilton Garden Inn Hotel
06.2023 - Current

Senior Front Desk Agent

Hampton Inn Alexandria
01.2021 - 01.2023

Sales Associate II (Promoted)

Ae Professional Office Products and Supplies
08.2020 - 12.2021

Shift (On Duty) Part-Time Front Office

McDonald's
06.2018 - 08.2020

Bachelor of Business Administration And Management - Marketing

George Mason University

High School Diploma - AP Computer Science, Environmental Science, US History

TC Williams High School

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