Completed more than 5,288 trips while maintaining a customer satisfaction rating above 97%.
Managed time-sensitive requests and changing customer needs while working up to 45 hours per week in a fast-paced environment.
Operations Intern
Shola Equb
Addis Ababa
06.2021 - 03.2023
Provided technical and operational support for an Ethiopian rotating savings and credit association serving approximately 100-150 members.
Helped troubleshoot the digital system used to manage member information and select payout recipients.
Exported contribution and payout data to Excel to review records and support accurate financial tracking; continued advising organizers remotely through Zoom.
ATLO | Co-Founder and Co-Developer, March 2025-Present, Flutter, Firebase
Collaborate with a small team to develop a mobile application that helps automotive service businesses communicate with clients, assign employee tasks, and track project progress.
Implemented Firebase features supporting user registration, login, and file and image storage.
Helped design a color-coded workflow that displays projects as not started, in progress, or completed; participate in internal testing based on an automotive business's needs.