Amany Kenawy
Senior Store Manager
Panama City,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Results-driven professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
35
35
years of professional experience
Work History
Store Manager of Operations
Olive Leaves Health Food Store
Panama City, FL
01.2014 - 12.2023
- Improved store efficiency by implementing inventory management systems and streamlining operational processes.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
- Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.
- Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
- Led training sessions for staff members on new product offerings, operational procedures, and customer service techniques to ensure the highest level of performance in every aspect of the business.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased sales by 20% with special displays and promotions.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Independent Business Owner
The Star Around The World
Panama City, Florida & Houston, Texas
08.1988 - 12.2013
- Managed and operated a very successful exporting company for twenty six years.
- Developed strategic partnerships for expanding business opportunities and strengthening relationships with vendors and clients.
- Enhanced company reputation by delivering top-quality products and services, ensuring repeat business from satisfied clients.
- Streamlined operations through effective management of resources, resulting in reduced overhead costs and increased profit margins.
- Negotiated favorable contracts with suppliers, securing high-quality materials at competitive prices for improved profitability.
- Developed comprehensive business plans outlining short-and long-term objectives, guiding decision-making processes for sustained success.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Associate of Science - Biology
Gulf Coast State College
Panama City, FL08.1988
Skills
- Store Maintenance
- Customer Service
- Problem Solving
- Product Knowledge
- Attention to Detail
- Decision Making
- Vendor Relations
- Point of Sale Systems
- Store Merchandising
- Customer Service Management
- Risk Management
- Supply Ordering
- Friendly and Positive
- Store Opening and Closing
- Customer Relations
- Operations
- Opening and Closing Procedures
- Outstanding Communication Skills
- Sales Professional
- Process Improvement
- Recruitment and Hiring
- Multitasking and Organization
Accomplishments
Launched Private Branded products , started with 7 products and after six years , there is 145 different products that have been expanded. The product line went from 3 digit sales to a six digit sales by the end of 2023 , it became the best selling products in the store's 39 year history
Languages
Arabic
Full Professional
Timeline
Store Manager of Operations
Olive Leaves Health Food Store
01.2014 - 12.2023
Independent Business Owner
The Star Around The World
08.1988 - 12.2013
Associate of Science - Biology
Gulf Coast State College