Amanya Salmon
Bonita Springs,FL
Summary
Results-oriented, task driven, reliable, enthusiastic with exceptional customer service offering 2 years of experience in office environments and 6 plus year in customer service. Committed candidate to the company seeking position that enable the use of proper time-management, solid organizational skills, and excellent attention to detail. Good communicator and planner with strong judgment and critical thinking abilities. Bringing proven skills in administering risk management programs. Effective in training team members to proactively identify and highlight potential risks. Dedicated to long-term risk management by building strong internal protocols and instilling culture of responsibility and attentiveness.
Overview
6
6
years of professional experience
Work History
Home Health Aide
Home Instead Seniors Care
Naples, FL
06.2021 - Current
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
- Followed nutritional plans to prepare optimal meals.
- Supervised daily activities and provided assistance to staff.
Risk Management Specialist
Herc Rentals, Inc
Bonita Springs, FL
09.2019 - 12.2021
- Determine if Lien and/or Bond Claim rights should be pursued based on various factors relating to the outstanding AR and risk for Herc Rentals' customers.
- Determine if equipment being used is eligible to file for lien or bond rights based on State Statutes.
- Research to obtain Property Owner and General Contractor information to assist with providing lien information.
- Updated information will be added into the System and steps followed to get notices mailed to each party.
- Ensure all activity is documented in the required systems for tracking.
- Determine if Herc Rentals' customer types of business can have a Lien and/or Bond claim filed.
- Ensure the proper release is provided to the customer based on the jobs and payments received or required.
- Work with in-house counsel on revised release request from customers.
- Assist the Legal Services Team with filing, tracking, and various clerk duties relating to securities and Accounts Receivable.
Customer Account Specialist Admin
Adecco Staffing Agency
Fort Myers, FL
05.2019 - 09.2019
- Process billing adjustments and customer discrepancies for the strategic account team with a sense of urgency
- Maintain relationships with Internal and External customers on the strategic account to drive efficiencies in processes
- Assist in projects, process improvements, and other collection related tasks as identified by management
- Proactively initiate B2B customer contacts, provide invoice copies, update POs, account documentation and other activities required to ensure payment on past due invoices.
- Created sales objectives and strategies to help struggling teams increase productivity and meet sales metrics.
Lead Business Associate
CarMax
Naples, FL
10.2016 - 01.2019
- Responsible for opening and closing the business office
- Reviewing and processing documents associated with customer's vehicle purchases
- Assisting customers with questions on tag and title information
- Preparing DMV documents in FL and various other state as well as bringing the store DMV rejection rate from 35% to 7 % percent in 4 months
- Handling accounts payable functions and Procurement task
- Completing weekly assets review and preparing bank deposits.
Education
Bachelor of Science - Entrepreneurship
Florida Gulf Coast University
Fort Myers, FL08.2019
Bachelor of Science - Business Management
Florida Gulf Coast University
Fort Myers, FL 08.2019
Skills
- Home Cleaning and Sanitizing
- Patient Progress Documentation
- Performance Assessment
- Service-Oriented
- Exposure Assessment
- Employee Safety
- Root Cause Analysis
- Claim Reviews
- Loss Prevention Programs
- Data analysis
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
Accomplishments
- Collaborated with team of 4 in the development of X-Culture Project.
- National Technical Honor Society Member
- National Society of Leadership and Success Member
- CarMax Store Champion 3 Times
- CarMax Presidents Club Twice
- Completion of the Business Strategy Game stimulation
Timeline
Home Health Aide
Home Instead Seniors Care
06.2021 - Current
Risk Management Specialist
Herc Rentals, Inc
09.2019 - 12.2021
Customer Account Specialist Admin
Adecco Staffing Agency
05.2019 - 09.2019
Lead Business Associate
CarMax
10.2016 - 01.2019
Bachelor of Science - Entrepreneurship
Florida Gulf Coast University
Bachelor of Science - Business Management
Florida Gulf Coast University
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