Aman’ye Hicks
Erie,PA
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes. Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy. Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs. Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Rally House
Erie, PA
07.2024 - Current
- Maintained accurate records of sales transactions using point-of-sale systems.
- Coordinated with other departments to ensure smooth flow of operations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assigned work and monitored performance of project personnel.
- Managed customer service inquiries and complaints in a timely manner.
- Analyzed data from POS systems for insights into customer behavior patterns or trends in sales figures.
- Replenished and arranged items to maintain appearance.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Made outbound sales calls to contact prospective leads, using effective communication skills.
- Managed cash register operations using POS system and processed sales and returns.
- Met KPIs consistently by motivating exceptional team performance and enabling consistent sales with hands-on leadership.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Remained consistent by setting team goals, recognizing performance, and rewarding hard work.
- Exceeded department expectations for productivity and accuracy levels.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Monitored daily sales activities and provided feedback to team members.
Warehouse Worker
Amazon
Erie, PA
05.2023 - Current
- Ensured safety protocols were followed at all times while operating machinery.
- Staged and sorted multiple types of products for loading.
- Provided assistance in loading and unloading containers from ships and trains.
- Operated scanners, computers, and other equipment to track orders.
- Secured items in truck by strapping over protective padding.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Used scanners to track parcel information, condition or receipt.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Assistant Store Manager
Lids Locker Room
Erie, PA
06.2021 - 07.2024
- Ensured compliance with all safety regulations throughout the store premises.
- Delegated work to staff, setting priorities and goals.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Handled customer service issues and rectified employee problems.
- Maintained up-to-date knowledge of company products and services.
Education
Bachelor of Science - Business Administration And Management
Gannon University
Erie, PA12-2026
High School Diploma -
Villa Maria Academy
Erie, PA06-2022
Skills
- Budget assistance
- Sales monitoring
- Recruiting and interviewing
- Process improvement strategies
- Marketing
- Staff development
- Employee performance evaluations
- Marketing tactics
- Closing oversight
- Conflict resolution
- Multitasking and organization
- Retail operations
- Microsoft office expertise
- Orientation and training
- Sales growth
- Team motivation
- Staff management
- Employee engagement
- Sales strategies
- Time management
- Decision-making
- Team collaboration
- Employee scheduling
- Reporting and documenting
- Budgeting and finance
- Staff supervision
- Project management
- Team leadership
- Adaptability and flexibility
- Promotional planning
- Sales reporting
- Workload management
- Customer service
- Strategic thinking
- Problem-solving
- Money handling
- Policy administration
- Strategic planning
Affiliations
- I managed to keep two jobs while being a full time college student for the last six years of my life. Doing this for so long has made my time management skills elite. While pursuing both jobs and school I have managed to work 35-45 hours a week and maintaining a 3.4 GPA.
Certification
- I have received my Six Sigma Yellow Belt certification
Accomplishments
- I am also the president of the Black Student Union at my university since 2022-2026
Timeline
Assistant Manager
Rally House
07.2024 - Current
Warehouse Worker
Amazon
05.2023 - Current
Assistant Store Manager
Lids Locker Room
06.2021 - 07.2024
Bachelor of Science - Business Administration And Management
Gannon University
High School Diploma -
Villa Maria Academy