Patient Access Associate
Cambridge Health Alliance
05.2025 - Current
Amar Bhattarai
Patient Access Associate
Malden,MA
Timeline
Crew Member
Dunkin
05.2022 - 05.2025
Accountant
Pawanputra Agro Company
03.2019 - 03.2021
Customer Service Representative
Aashish Communication Center
06.2013 - 07.2017
Bachelors - Management And Accounts
Chartered College of Management And Accounts
2008.04 - 2011.03
High School - Management
New Horizon College
2004.03 - 2006.04
Work History
Patient Access Associate
Cambridge Health Alliance
05.2025 - Current
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification and eligibility checks to streamline patient access and minimize delays.
- Assisted in training new staff on operational procedures, enhancing team performance and service quality.
- Developed workflow improvements to enhance efficiency in patient check-in and appointment scheduling.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Crew Member
Dunkin
05.2022 - 05.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Accountant
Pawanputra Agro Company
03.2019 - 03.2021
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
Customer Service Representative
Aashish Communication Center
06.2013 - 07.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Education
Bachelors - Management And Accounts
Chartered College of Management And Accounts
Kathmandu, Nepal 2008.04 - 2011.03
High School - Management
New Horizon College
Butwal, Nepal 2004.03 - 2006.04
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Self-discipline
- Clear communication
- Cash handling
- Attention to detail
- Customer engagement
- Taking orders
- Integrity and honesty
- Verbal and written communication
- Basic math
- Valid Driver's license
- Reliability and punctuality
- Willingness to learn
- Collaboration and teamwork
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.