Amar Johnson
Denton
Summary
Dynamic professional with a proven track record in customer service and order processing, honed across roles at Home Depot and Sam's Club. Excelled in enhancing customer satisfaction and streamlining inventory management, leveraging skills in Microsoft Word and conflict resolution, along with comfortability within remote organizations. I Demonstrated a resilient work ethic, achieving significant improvements in front-end organization and team building.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Worker
Home Depot
Denton
07.2024 - Current
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Attended training sessions conducted by supervisors regarding new products, services or changes in company policy.
- Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
- Inspected merchandise for defects prior to display on sales floor or shipment to customers.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Helped customers by answering questions and locating merchandise.
- Assisted large number of customers per day in finding or selecting items.
Personal Shopper
Sam's Club
Denton
02.2024 - 07.2024
- Assisted customers in selecting items that met their individual needs and preferences.
- Processed payments for purchased items using cash registers or other payment systems.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Collaborated with store management team to ensure appropriate inventory levels were maintained.
- Satisfied customers with quick, accurate service under tight deadlines.
- Secured and stored items until customer pickup.
- Completed pickup and shopping orders for customers within local area.
- Asked store associates for help locating missing products.
- Greeted customers and answered product or service questions.
Customer Service Representative
Progressive
Denton
07.2023 - 01.2024
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided accurate information about products and services to customers.
- Conducted regular follow-up calls with customers after resolving their issues.
Warehouse Operator
Aldi Warehouse
Denton
04.2022 - 06.2023
- Maintained accurate records of all goods received, shipped or transferred between warehouses.
- Operated forklifts and other material handling equipment safely and efficiently.
- Responded promptly to customer inquiries regarding order status or product availability.
- Processed orders accurately, efficiently and within specified timeframes.
- Provided assistance to co-workers when needed or requested.
- Ensured safety policies were followed at all times while working in the warehouse environment.
- Tracked inventory levels, restocked shelves as needed and reported discrepancies to management team members.
- Assisted with physical inventories as required.
- Communicated effectively with supervisors regarding work progress and any issues that arose during shifts.
- Identified potential problems related to shipping errors or damages prior to delivery.
- Utilized scanners and RF devices for tracking purposes.
- Received, sorted and stored incoming inventory items according to established guidelines.
- Packaged items for shipment according to customer specifications.
Personal Shopper
Sam's Club
College Station
08.2021 - 04.2022
- Responded promptly to customer inquiries via phone calls or emails.
- Assisted customers in selecting items that met their individual needs and preferences.
- Tracked inventory levels and restocked items as needed.
- Processed payments for purchased items using cash registers or other payment systems.
- Stocked shelves with newly received merchandise according to established guidelines.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Followed proper procedures when accepting returns or exchanging items for customers.
- Secured and stored items until customer pickup.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
Cart Attendant
Sam's Club
Jacksonville
01.2020 - 08.2021
- Monitored customer traffic patterns to ensure efficient flow of customers through checkout lines.
- Provided assistance with loading purchased items into customer vehicles.
- Provided excellent customer service to ensure customer satisfaction.
- Performed bagging operations for purchases according to company standards.
- Organized shopping carts in designated areas for easy retrieval by customers.
- Assisted in the unloading of delivery trucks and stocking shelves with new merchandise.
- Assisted customers with loading purchases into their vehicles.
- Engaged customers in friendly conversation, carefully handled bagged items, offered additional services and thanked customers for business.
- Organized carts in bay after returning from parking lot.
- Collected shopping carts and baskets from inside and outside store.
- Cleaned parking lots and sidewalks by picking up litter, removing snow, and treating ice to keep areas safe for customers.
- Ensured all carts are in working condition and reported any damages.
- Facilitated the smooth flow of carts during peak times to avoid congestion.
Car Detailer
Kwik Kar Oil And Lube
Keller
01.2019 - 05.2019
- Washed exterior surfaces to remove dirt and debris from the body of the vehicle.
- Maintained detailed records of all services performed on each vehicle.
- Polished chrome trim with a soft cloth or buffer.
- Restored headlights by applying special cleaning solutions that removed yellowing caused by UV exposure.
- Dried vehicles with microfiber towels after washing them.
- Cleaned windows inside and out using glass cleaner solution.
- Cleans engine compartment by removing grease buildup with degreaser solution.
- Inspected tires for wear patterns or punctures; replaced worn tires as needed.
- Vacuumed carpets and upholstery to remove dust and dirt particles.
- Applied protective sealant coating on painted surfaces after thorough cleaning.
- Performed minor touch-up painting on scratched areas of car bodies when necessary.
- Shampooed carpets, floor mats and upholstery to clean stains and spills.
- Washed wide range of vehicles each day.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
Education
Some College (No Degree) -
University of North Texas
Denton, TXSkills
- Customer service
- Order processing
- Front-end organization
- Point of sale systems
- Professional appearance
- Merchandising expertise
- Shipment receiving
- Training & Development
- Basic math
- Communication
- Problem-solving
- Multitasking
- Social perceptiveness
- Work ethic and dedication
- Deadline-oriented work ethic
- Resilient work ethic
- Patience and understanding
- Patience and flexibility
- Microsoft Word
- Project planning
- Remote office availability
- Team building
- Conflict resolution
Accomplishments
- Received awards for consistency at Sam's Club due to on time readiness and attendance.
- Most order shipments during holiday periods twice at Aldi warehouse
- Quickest pick rate amongst fulfillment associates at both Sam's Club locations in North Carolina and in College Station, Texas.
Certification
- Customer service certificate
Languages
English
Native/ Bilingual
Affiliations
- Currently enrolled in school and playing football but have never had attendance issues including absences or tardies.
References
References available upon request.
Timeline
Retail Worker
Home Depot
07.2024 - Current
Personal Shopper
Sam's Club
02.2024 - 07.2024
Customer Service Representative
Progressive
07.2023 - 01.2024
Warehouse Operator
Aldi Warehouse
04.2022 - 06.2023
Personal Shopper
Sam's Club
08.2021 - 04.2022
Cart Attendant
Sam's Club
01.2020 - 08.2021
Car Detailer
Kwik Kar Oil And Lube
01.2019 - 05.2019
Some College (No Degree) -
University of North Texas
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