Amar Kalicharan (32)

Directing daily operations of multiple commercial properties in Brooklyn area. Proved successful as leadership figure to clients by streamlining operations procedures.

Reference: Jack Cohen - Senior Property Manager

Contact 917 414-2988

• Conducting daily inspections of leased spaces to ensure compliance with all regulatory mandates and property owners.
• Coordinating preventative maintenance/repairs along with other essential building services in collaboration with store managers and building maintenance staff.
• Monitoring of remote and onsite building management systems.
• Interpreting lease terms, investigating/resolving property complaints and rental violations.
• Hiring, training and monitoring 40+ building staff.

Tenants include: Apple, Whole Foods, Amazon, We Work, Chipotle, Equinox, Levi's, Capital One Bank, T-Mobile, Chase Bank, Planet Fitness, Target, Burlington, Old Navy, 24hr Fitness, Staples, Stop and Shop, etc.

-Directed daily operations of a commercial property in Flatbush, Brooklyn. Demonstrated essential management skills in this entry level role including improving tenant-owner relations, solving logistical and operational concerns and advising during repairs and remodeling.

• Conducting daily inspections of leased spaces to ensure compliance with all regulatory mandates and property owners.
• Coordinating preventative maintenance/repairs, snow/trash removal, landscaping, security and other essential building services with store managers and building maintenance staff.
• Monitoring of remote and onsite building management systems including CCTV, Fire Alarm, Security Systems, Standpipe and Sprinklers, HVAC, Elevators/Escalators and Cooling Towers.

-Supervised and coordinated preventative maintenance and repairs conducted by field technicians and managing site records in the 5 boroughs, upstate and Nassau county. Played key role during successful company expansion by providing excellent customer service and obtaining new contracts.

- Reference: Anil Gopaul - Company President

-Contact: (917) 567-3753

• Assisting in general cleaning, maintenance and testing of essential life protection and fire alarm systems including smoke detectors, sprinkler systems visuals/audibles and fire control panels.
• Diagnosing and repairing devices/electrical wiring faults.
• Scouting and providing estimates for new installations and existing contracts.
• Conducted FDNY compliance inspections and resolved violations.
• Simplifying and communicating workflow procedures with customers and addressing safety concerns.
• Training and educating on site building staff about fire panel operations, device functionality, fire drills, emergency preparedness and evacuation plans.

-Served as intermediary between Service Center Management and Technicians to maintain workflow efficiency. Involved in coaching service center techs on new shop policies, service center goals and regulations in partnership with Shop Foreman. Developed and successfully practiced critical customer service, leadership experience and problem solving skills.

- Reference: Ozzy - Shop Foreman

Contact: (718) 844-4222

• Was partly accountable for 20 service team members including service technicians and maintenance staff in order to meet deadlines for daily service center workload.
• Scheduling customer maintenance and repair appointments.
• Test driving with customers to asses drivability concerns and recommending a course of action.
• Arranging alternative transport for customer, if requested.
• Updating customer service history on each visit, creating repair orders, educating customers of factory recommended maintenance procedures and warranty terms, verifying there are no outstanding safety bulletins or recalls and relaying information about potential cost savings and current promotions.
• Coordinating with assigned technician on multi point inspection results, repair or maintenance progress and arranging pick up window with vehicle owner.
• Regularly participated in team meetings discussing pricing strategies, reward programs, sales goals, advertising, customer satisfaction, employee training, company policies and regulations.

-Performed vehicle maintenance services/repairs related to customer visit and communicating other diagnoses with service advisor and customer. Quickly became one of the top service team members known for knowledgeability, quickness and quality. Demonstrated ability to lead.

- Reference: Ritchie Nohar - Lead Master Technician

-Contact: (646) 764-0251

• Performed vehicle safety and emissions inspections.
• Performed various Nissan Re-call Campaigns and Technical Service Bulletins.
• Road testing with customers to address concerns of vehicle operation or drivability.
• Writing detailed service reports for customers in understandable terms and updating vehicle maintenance history.
• Trained and Coached entry level service center team members on delivering consistent work quality by helping to practice their communication skills, consistency and service quality.