Amar M Ndary
Indianapolis,United States
Summary
Results-driven management professional with a proven ability to lead teams to success, focusing on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs. Experienced in team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Steak and Lemonade
01.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Representative
Elevance Health
06.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered prompt service to prioritize customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Aircraft Fueling
Menzies Aviation
01.2019 - 01.2022
- Directed aircraft fueling, loading and unloading operations.
- Maximized operational capabilities by performing routine inspections on aircraft fueling stations and associated equipment.
- Negotiated contracts with vendors for aircraft fueling, catering services, and ground transportation needs at multiple airports worldwide.
- Participated in ongoing training programs to stay current with industry standards and best practices for aircraft fueling operations.
- Improved aircraft fueling efficiency by strictly adhering to safety protocols and guidelines.
- Optimized communication capabilities by installing and configuring advanced radio systems in aircrafts.
- Enhanced aircraft safety by conducting thorough electrical system inspections and maintenance.
- Reduced project delays through effective troubleshooting and problem resolution for any issues that arose during the aircraft painting process.
Call Center and problem solving
Amazon
01.2016 - 01.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Volunteer
Immigration Interpretations
01.2016 - 01.2017
- French, English
- Used strong interpersonal communication skills to convey information to others.
Package Handler
FedEx Express
01.2014 - 01.2016
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assembled, sealed, and loaded packages into correct trucks.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Maintained clean, orderly work environment free of hazards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Education
Core 40 Technical Honor diploma -
Decatur Central High School
Associate Degree - Information Technology
Indianapolis, IN06.2014
Skills
- Time Management
- Payment Processing
- Public speaking
- Leadership
- Customer service
- Team Management
- Resource planning
- Budgeting
- Microsoft Word
- PowerPoint
- Microsoft Excel
- Hardware
- Software
- Creation of websites
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Project management
- Operations management
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
Certification
- IT Management - Software and Databases
- Cyber Security : Understand Threats and prevent attacks
Recommendation letters
- Professor Maria Weir-Parrish, Ivy Tech Community College-Central Indiana, 50 W. Fall Creek Pkwy. North Dr., Indianapolis, IN, 46208-5752, 317-289-8496, mweirparrish@ivytech.edu, 01/31/15,
- Please note Amar Ndary is an outstanding English 111 Composition student from my Fall 2014 class. Amar attended class regularly and participated freely in volunteering answers to questions and opinions to debate. Amar took full advantage of optional writing and pre-writing assignments and extra credit. He exhibited a desire to excel and an open mind for constructive criticism. I feel most confident in recommending Amar Ndary for employment. This student would be an asset to any company. He is dependable, motivated, outgoing, confident, devoted to excellence, and open to learn.
- Alhoussein Bah, CPT, SIGNAL, US ARMY, 05/17/24,
- My name is Alhoussein Bah, and I am a Captain in the Indiana Army National Guard and a citizen of the United States.
- I am submitting this letter of recommendation in support of Amar Mohamed N'dary's application for Employment. I have known Mr. N'dary for about seven years, we met through mutual friends in 2015 while attending college. Mr. N'dary was a respectful and humble individual from the beginning, he always brightened the room with his positive attitude
- He was a helpful friend and was the one most would call for assistance in times of need. He displays a high level of integrity and respect which makes him a trustworthy member of his community. Mr. N'dary is an active member of the Muslim community in Indianapolis. In many occasions, he regularly volunteered his time to educate the kids on the weekends and teach them about active lifestyle through soccer coaching. Mr. N'dary enjoys cooking and during the month of Ramadan, while fasting, he would cook food for the end of the day breakfast feeding over 200 people. Apart from community service, Mr. N'dary pursued higher education in the IT field in hopes of furthering his knowledge on computer systems and educating the youth on safe and proper conduct while surfing the internet.Mr. N'dary will continue to be a positive influence within his community. His presence in the local community plays an influential role in the overall development and support of the youth.
Personal Information
- Place of Birth: Morocco
- Date of Birth: 12/31/95
- Nationality: Mauritanian-American
Languages
Arabic
Native or Bilingual
French
Full Professional
English
Native or Bilingual
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Community Cleanup
- Volunteer Work
- Embracing outdoor adventures such as Soccer and Track
- I participate in a variety of outdoor recreational activities
Timeline
Customer Service Representative
Elevance Health
06.2024 - 12.2024
Manager
Steak and Lemonade
01.2022 - Current
Aircraft Fueling
Menzies Aviation
01.2019 - 01.2022
Call Center and problem solving
Amazon
01.2016 - 01.2018
Volunteer
Immigration Interpretations
01.2016 - 01.2017
Package Handler
FedEx Express
01.2014 - 01.2016
Associate Degree - Information Technology
Core 40 Technical Honor diploma -
Decatur Central High School