Amara Arounleut
Murfreesboro,TN
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, at Mai House Asian Cuisine. Proven ability to enhance customer satisfaction through effective team collaboration and meticulous attention to detail. Experienced in food handling and employee mentoring, controlling a positive and productive work environment.
Overview
3
3
years of professional experience
Work History
Boba Barista
Mai House Asian Cuisine
Shelbyville, TN
06.2025 - Current
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Cleaned counters, machines, utensils, and seating areas daily.
- Assisted customers with dietary restrictions, suggesting suitable alternatives when necessary.
- Provided personalized recommendations based on customer preferences or allergies, enhancing the overall experience.
- Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
Manager
Mai House Asian Cuisine
Shelbyville, TN
02.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Server
Mai House Asian Cuisine
Shelbyville, TN
12.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
Education
High School Diploma -
Riverdale High School
Murfreesboro, TN05.2023
Pharmaceutical Medicine And Business Administratio
Motlow State Community College
Smyrna, TNSkills
- Strong work ethic
- Cooking
- Food handling
- Cleaning and organization
- Customer service
- Multitasking Abilities
- Teamwork and collaboration
- Organizational skills
- Relationship building
- Inventory restocking
- Employee mentoring
- Schedule coordination
Timeline
Boba Barista
Mai House Asian Cuisine
06.2025 - Current
Manager
Mai House Asian Cuisine
02.2023 - Current
Server
Mai House Asian Cuisine
12.2022 - 02.2023
High School Diploma -
Riverdale High School
Pharmaceutical Medicine And Business Administratio
Motlow State Community College