Amara Ayabazu
Arlington
Summary
Certified Project Management Professional (PMP) with a proven track record in successfully leading healthcare software implementations, conducting business analysis, and fostering cross-functional team collaboration. Skilled in managing intricate projects, providing impactful training, and ensuring alignment with organizational objectives through effective communication and process optimization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Manager and Epic Consultant
Memorial Hermann Hospital
10.2024 - 12.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Analyzed project performance data to identify areas of improvement.
- Streamlined workflow processes for improved clinical operations by implementing tailored Epic solutions.
- Increased staff proficiency with Epic systems through customized training programs and ongoing support.
Project Manager
RWJBH - Monmouth Medical Center
09.2024 - 10.2024
- Directed project activities during EMR software implementation, collaborating with stakeholders to meet key milestones.
- Collaborated closely with stakeholders to define project objectives, scope, timelines, and expectations from the onset of each initiative.
- Maintained compliance with regulatory guidelines throughout the entire project lifecycle, mitigating risks associated with noncompliance.
- Evaluated project outcomes against initial objectives, using key performance indicators to measure success and inform future initiatives.
- Developed comprehensive project plans to ensure timely delivery of high-quality results.
- Managed cross-departmental coordination for system upgrades, minimizing downtime and aligning with organizational goals
- Monitored user performance throughout the transition process and provided additional coaching when needed
- Assessed user proficiency levels before and after training sessions to measure effectiveness of training program
- Partnered with teams to test new software updates and resolved escalated issues during implementation.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of the project.
- Enhanced team collaboration through effective communication, resulting in successful project completion.
- Managed budgets and resources effectively, ensuring optimal use of funds for maximum impact.
- Implemented risk management strategies to minimize potential issues and maintain project progress.
Business Analyst and Project Coordinator
Corewell Health Team
05.2024 - 07.2024
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Project Coordinator
Memorial Hermann Houston
02.2024 - 04.2024
- Led project activities and resource allocation during EMR Go-Live, ensuring deadlines and objectives were met
- Facilitated training sessions for end users on the use of new software and processes
- Answered user inquiries to resolve computer software or hardware operation problems
- Responsible for achieving in-depth knowledge of software and serve as a bridge between users and software implementation
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Facilitated user support and training for clinicians and administrative staff, streamlining system adoption
- Evaluated workflows and identified improvement opportunities to optimize EMR software utilization
- Provided direct technical support resolving user challenges and ensuring satisfaction during implementation.
- Supervised projects in multiple hospitals from project start through delivery by prioritizing needs and delegating assignments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Team Lead- EMR Go Live Support
Piedmont Healthcare
11.2023 - 12.2023
- Led project activities and resource allocation during Epic Go-Live, ensuring deadlines and objectives were met.
- Collaborated with IT teams to troubleshoot technical issues, maintaining a seamless implementation process
- Facilitated training sessions for end users on the use of Epic Ambulatory and processes
- Answered user inquiries to resolve computer software or hardware operation problems.
- Responsible for achieving in-depth knowledge of software and serve as a bridge between users and Epic implementation.
- Evaluated workflows and identified improvement opportunities to optimize Epic software utilization.
- Assisted Clinicians to set up and utilize Smart Tools-Smart text, Smart Phrase
- Provided elbow support to physicians and Nurses/ Front desks on how to use In Basket.
- Assisted CAs, MAs, and nurses with Refill, Abstract and Telephone encounters, and charge capture.
- Assisted in checking in and registering single appointment and check in and registering recurring appointment
- Troubleshooting challenges and communicate with command center
- Assisted clinicians on how to navigate around the EPIC system.
Project Coordinator
University Hospital
10.2023 - 11.2023
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Kept corporate and client information confidential, adhering to data safety measures.
Epic Go-Live Consultant
Advent Health Orlando
07.2022 - 12.2022
- Provided constructive feedback to software developers regarding potential improvements based on user feedback and observed trends in reported issues.
- Educated users about Epic ATE best practices, increasing proficiency levels among staff members.
- Increased user satisfaction by responding quickly to inquiries and providing expert guidance on system features and functionalities.
- Supported the implementation of new software modules, facilitating seamless integration into existing workflows.
- Troubleshot complex issues effectively using analytical thinking skills combined with a deep understanding of the Epic software.
- Stayed up-to-date on industry best practices, allowing for continuous improvement in service delivery and overall expertise as an Epic ATE Support Specialist.
- Designed and delivered engaging training sessions that empowered users to confidently navigate new systems.
EMR Consultant
VCU Health
11.2021 - 04.2022
- Showed nurses how to order meds, associate the meds with the diagnosis and route the med to a physician to be signed
- Assisted clinicians on how to navigate around the EPIC system
- Assisted the Nurses with their navigation in the Brain and how to document assessment from the brain.
- Supported Providers charting with Smart Sets and trained on how to use SmartText, Smart Phrase and Smart Links effectively in writing progress Note.
- Provided elbow support to physicians and Nurses/ Front desks on how to use In Basket.
- Assisted the nurses with their documentation in the flowsheet
- Applied strong interpersonal and communication skill in working with all levels of personnel to gain valuable insight and avoid potential problems
- Ability to identify, analyze and solve issues, or escalate issues to the HIM team
- Assisted Clinicians on how to review and updates a Patients history and document patient reported immunizations.
- Provides support for the right clinical and operational process behaviors as part of the go-live process.
- Assisted Front Desk in Patient look up, patient registration and appointment scheduling
- Troubleshooting challenges and communicate with command centre.
Customer Service Representative
AIT Worldwide Logistics
04.2020 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
EMR Go Live Support
UMMS
01.2020 - 03.2020
- Promoted interoperability between different healthcare IT systems, fostering greater cooperation among diverse provider networks in patient care coordination efforts.
- Developed custom templates and forms within the EMR system to meet unique clinical needs of various departments.
- Facilitated smooth transition to new EMR platforms through comprehensive training programs and ongoing guidance for medical staff.
- Increased collaboration among healthcare providers with seamless information sharing through centralized EMR systems.
- Optimized EMR system performance by regularly updating software, troubleshooting issues, and providing technical support to end users.
- Reduced administrative workload for medical staff through the integration of user-friendly EMR platforms.
- Streamlined medical documentation processes for increased accuracy and efficiency in data management.
- Conducted in-depth analyses of end-user feedback to drive ongoing improvements in EMR system design and functionality.
Office Administrator
Triumph Health Services
10.2017 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
Education
BACHELOR OF ARTS - ENGLISH LITERATURE AND LINGUISTICS
BENSON IDAHOSA UNIVERSITY
06.2016
Skills
- Project Management and Coordination
- Business Process Analysis
- Software Implementation
- Stakeholder Engagement
- Office administration
- Microsoft Office Suite
- End-User Training and Support
- Data Analysis and Reporting
- Risk Identification and Mitigation
- Advanced understanding of EPIC
- Project planning and development
- Call center experience
Certification
Project Management Professional (PMP), Project Management Institute (PMI), 08/01/24
Timeline
Project Manager and Epic Consultant
Memorial Hermann Hospital
10.2024 - 12.2024
Project Manager
RWJBH - Monmouth Medical Center
09.2024 - 10.2024
Business Analyst and Project Coordinator
Corewell Health Team
05.2024 - 07.2024
Project Coordinator
Memorial Hermann Houston
02.2024 - 04.2024
Team Lead- EMR Go Live Support
Piedmont Healthcare
11.2023 - 12.2023
Project Coordinator
University Hospital
10.2023 - 11.2023
Epic Go-Live Consultant
Advent Health Orlando
07.2022 - 12.2022
EMR Consultant
VCU Health
11.2021 - 04.2022
Customer Service Representative
AIT Worldwide Logistics
04.2020 - 10.2021
EMR Go Live Support
UMMS
01.2020 - 03.2020
Office Administrator
Triumph Health Services
10.2017 - 12.2019
BACHELOR OF ARTS - ENGLISH LITERATURE AND LINGUISTICS
BENSON IDAHOSA UNIVERSITY