Amara Cercone
Everett,WA
Summary
Passionate about working with children and dedicated to making a positive difference in children's lives. I have a proven track record of supporting individuals and families from diverse backgrounds. Experience supervising and guiding children in completing projects and organizing and participating in various recreational activities. I am empatheic and want to ensure I provide a welcoming environment for all people. Approachable and commited to buidling relationships and fostering sense of belonging.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
04.2022 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment, and contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction with their experience at the store.
- Trained new team members with positive reinforcement and provided coaching to promote a respectful learning environment.
- Supported training efforts for new hires, while educating and sharing the knowledge of coffee making techniques to customer service standards.
Children's Ministry Volunteer
Impact Christian Church
08.2018 - 08.2023
- Created and maintained safe and nurturing environment for children.
- Facilitated and modified curriculum to meet the development needs of the children.
- Worked with directors and board members to develop lesson plans and special events for children.
- Delivered constructive feedback on children to parents and guardians and informed of any disciplinary issues.
- Provided an inclusive environment where all children were welcome.
- Adapted classroom plans to support needs of children with special learning requirements.
Bakery Cashier
Jenny Cookies
03.2021 - 04.2022
- Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
- Maintained a clean, organized, and well-stocked cashier area to ensure smooth operations.
- Effectively handled customer inquiries, complaints, and special requests.
- Assisted in inventory management by conducting regular stock checks and updating records accordingly.
Education
High School Diploma -
Lake Stevens Sr High School
Lake Stevens, WA06.2023
Skills
- Friendly and outgoing
- Teamwork and Collaboration
- Adaptable and Flexible
- Problem-Solving
- Relationship Building
- Active Listening
Timeline
Barista
Starbucks
04.2022 - Current
Bakery Cashier
Jenny Cookies
03.2021 - 04.2022
Children's Ministry Volunteer
Impact Christian Church
08.2018 - 08.2023
High School Diploma -
Lake Stevens Sr High School