Amara Cooper
Lakeland,FL
Summary
Driven entry-level mechanical engineering undergraduate student focused on gaining valuable insights and knowledge through internships and collaboration with senior professionals. Passionate about prosthetic and medical device development, with a strong desire to contribute positively to design, development, and production processes. Eager to build a long-term career in mechanical engineering.
Overview
4
4
years of professional experience
Work History
Licensed Pharmacy Technician
CVS Pharmacy
Lakeland, FL
01.2022 - Current
- Increased efficiency in prescription processing through proficient use of pharmacy management software systems.
- Coordinated typing and filling of more than 150 daily prescriptions in high-volume pharmacy environment.
- Maintained a clean and organized workspace that promoted efficiency while prioritizing patient confidentiality requirements per HIPAA guidelines.
- Assisted in reducing medication errors through meticulous attention to detail when labeling prescription bottles.
- Optimized workflow within the pharmacy by assisting with order fulfillment, shipping, receiving, and stocking procedures.
- Streamlined pharmacy operations by effectively collaborating with pharmacists, healthcare providers, and other team members.
- Served as a reliable resource for both colleagues and patients regarding drug information inquiries and clarification requests.
- Delivered exceptional customer service by addressing patient inquiries in a timely and professional manner, fostering lasting relationships with clientele.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Retail Store Associate
CVS Pharmacy
Lakeland, FL
01.2022 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that aligned with company policy yet satisfied the customer''s concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped maintain effective communication between team members and store management, promoting a cohesive work environment.
- Received recognition for excellent customer service skills, contributing to a positive reputation for the store.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for membership and reward card enrollments.
Babysitter
Self-employeed
Winter Haven, FL
11.2020 - 12.2021
- Babysitting 5 days a week for up to 10 hours a day
- Provided meals, entertainment, & daily enrichment activities
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
Bachelor of Science in Mechanical Engineering - Mechanical Engineering
University of Florida
Gainesville, FL05.2028
High school diploma -
Polk State Lakeland Gateway to College Collegiate High School
Associate of Arts in Liberal Arts -
Polk State College
Skills
- SolidWorks 3D modeling
- Computer-Aided Design
- HIPAA Compliance
- Communicating with others effectively
- Quick and eager learner
- Reliability and punctuality
- Customer Engagement
- Promotional strategies
- Team Collaboration
- Creative Thinking
- Strong Work Ethic
- Following Directions
Volunteer Experience
Lakeland Volunteers in Medicine Receptionist, 05/01/23, 12/31/23, Checking patients in/out for appointments, Translating for Spanish-speaking patients, Scheduling appointments, Retrieving prescriptions and writing prescription refill requests, Updating patient information, Answering and appointing patient phone calls, Resolving patient problems and concerns
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Licensed Pharmacy Technician
CVS Pharmacy
01.2022 - Current
Retail Store Associate
CVS Pharmacy
01.2022 - Current
Babysitter
Self-employeed
11.2020 - 12.2021
Bachelor of Science in Mechanical Engineering - Mechanical Engineering
University of Florida
High school diploma -
Polk State Lakeland Gateway to College Collegiate High School
Associate of Arts in Liberal Arts -
Polk State College