Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amara Freeman

East Rochester,NY

Summary

Experienced hostess with a proven track record of enhancing customer experiences in food service settings. Possesses exceptional skills in directing customers to tables, providing directions, and managing reservations. Committed to surpassing customer expectations through personalized service. Eager to leverage excellent communication and interpersonal skills in a customer-focused role. Proficient in handling reservations, seating arrangements, and payments. Adaptable and dedicated to fostering a warm and inviting atmosphere. Also adept at managing reservations and waitlists, greeting and seating guests promptly, and maintaining efficient workflows. Skilled in processing customer transactions, organizing reservations, and coordinating dining room staff to deliver unique dining experiences. Offers extensive experience in restaurant settings and excels as a detail-oriented team player with strong organizational and multitasking abilities. Seeking a full-time position that allows for the application of interpersonal skills, excellent time management, and problem-solving abilities. Well-organized and reliable, capable of managing multiple priorities with a positive attitude and a willingness to assume additional responsibilities to achieve team objectives.

Overview

3
3
years of professional experience

Work History

Hostess

Landmark Family Restaurant
07.2021 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Enhanced customer experiences by efficiently managing reservations and seating arrangements.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.

Education

Bachelor of Science - Criminal Justice

SUNY College of Agriculture & Technology At Morrisville
Morrisville, NY
04.2027

High School Diploma -

East Rochester Public High School
East Rochester, NY
06.2023

Skills

  • Seating Assignment Preparation
  • Cleaning and Sanitation
  • Waiting Tables
  • Menu Memorization
  • To-Go Order Preparation
  • Billing and Payment Processing

Timeline

Hostess

Landmark Family Restaurant
07.2021 - Current

Bachelor of Science - Criminal Justice

SUNY College of Agriculture & Technology At Morrisville

High School Diploma -

East Rochester Public High School
Amara Freeman