Amara Hoss
Williamstown,NJ
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 5 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
6
6
years of professional experience
Work History
Office Administrator
Vision Solar
Blackwood, NJ
06.2022 - Current
- Order and set up coffee for executives and company
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Run errands
- Booked flights, car rentals and hotel accommodations for business travel for employees
- Assist HR with i-9's
- Work closely with other admins for company to run smoothly, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Front Desk Receptionist
B-Tan Tanning Salon
Berlin, NJ
12.2021 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Kept accounts in balance and ran daily reports to verify totals.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Listened closely to customer complaints and responded appropriately to issues.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Managed over 100 customers per day.
Assistant Manager
Claire's
Cherry Hill, NJ
08.2020 - 09.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
Server /Bartender
Kid Rips
Runnemede, NJ
06.2018 - 07.2020
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Increased sales by 15% by upselling.
Sales Associate
Forever 21
Deptford, NJ
10.2016 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Prepared large cash deposits with zero discrepancies.
Education
College Degree - veterinary assistant
Camden County College
Blackwood, NJ03.2022
High School Diploma -
Lake Worth High School
Lake Worth, FL05.2016
Skills
- Team Management
- Workforce Management
- Administrative Duties
- Taking Client Histories
- Payment Processing
- Front Desk Operations
- Veterinary Terminology
- Office Management
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
- Personnel Documentation Verification
- Sorting and Delivering Mail
Timeline
Office Administrator
Vision Solar
06.2022 - Current
Front Desk Receptionist
B-Tan Tanning Salon
12.2021 - 08.2022
Assistant Manager
Claire's
08.2020 - 09.2021
Server /Bartender
Kid Rips
06.2018 - 07.2020
Sales Associate
Forever 21
10.2016 - 04.2018
College Degree - veterinary assistant
Camden County College
High School Diploma -
Lake Worth High School
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