Amara Kaboudan
West Palm Beach,FL
Summary
Educated customer service professional with a strong background in lead generation, cultivating customer relationships, and driving sales. Proficient in providing exceptional support to discerning customers. Possessing extensive experience in comparable roles, and dedicated to ongoing improvement, knowledge expansion, and consistently exceeding expectations. Seeking a management position to apply proven leadership skills and contribute to organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
SSA Group
05.2023 - Current
- Cultivate high-performing teams through recruitment, integration, supervision, coaching, and evaluations
- Manage vendor relations, resolve invoice discrepancies, and coordinate emergency shipments
- Ensure new employee orientation compliance in alignment with HQ and Client guidelines
- Maintain effective communication across various teams and contribute to an inclusive, motivated work environment
- Develop and execute cash training programs
- Provide administrative oversight, including HQ reporting and payroll management
- Manage staff scheduling, budget adherence, and promote inclusivity
- Support sustainability, conservation, and community engagement efforts
- Ensure legal compliance, communicate updates, and maintain safety standards
- Key Achievements: Manage a monthly spending budget averaging $50,000
- Manage payroll processing for a team of 45 employees and oversee the handling of monthly revenues totaling up to $200,000.
Assistant Manager
Seasons 52
01.2022 - 05.2023
- Facilitated the onboarding process for new hires, ensuring their understanding and adherence to company policies and procedures
- Upheld rigorous safety and food quality standards to guarantee the highest product quality and customer experience
- Orchestrated and supervised daily shift operations to maintain a smooth and efficient workflow
- Ensured precision in mid-day and end-of-day cash transactions and reporting
- Prioritized customer satisfaction by proactively addressing concerns and maintaining a positive customer experience
- Actively solicited guest feedback on product quality and service to identify areas for improvement
- Conducted interviews with prospective employees as part of the recruitment process
- Key Achievements: Managed a team of 75 employees
- Conducted training sessions for groups of up to 15 employees at a time.
Server/ Private Caterer
Seasons 52
10.2020 - 12.2021
- Provided expert recommendations for beverage and meal pairings to enhance the dining experience
- Strictly adhered to dietary and allergy restrictions to ensure guest safety and satisfaction
- Stayed up-to-date with the latest wine selections and maintained extensive knowledge in this area
- Took an active role in training and mentoring new team members
- Acted as the lead server when assisting the catering manager during events
- Oversaw the daily completion of pre-shift and post-shift side work
- Executed event setup and breakdown efficiently and effectively
- Handled the scheduling and coordination of special events
- Key Achievement: Received twenty 5-star ratings in one week.
Server
Bahama Breeze
01.2020 - 10.2020
- Supervised the daily completion of pre-shift and post-shift side tasks
- Upheld and enforced safety protocols and maintained food quality standards
- Key Achievement: Awarded employee of the month 3 times
- Achieved an average of $1,300 in daily sales
- Managed parties of up to 30 guests.
Shift Lead
Hash House A Go Go
02.2018 - 01.2020
- Held the position of shift lead, overseeing service operations
- Ensured the daily completion of pre-shift and post-shift side tasks
- Maintained high standards for safety and food quality
- Proactively addressed customer concerns to ensure satisfaction
- Monitored order turnaround times for timely service
- Enforced suggestive selling practices among servers
- Key Achievement: Achieved an average of $3,000 in daily sales.
Shift Lead
Red Robin
04.2014 - 01.2017
- Managed inventory and stocked primary customer and kitchen stations, maintaining a detailed checklist
- Provided training and mentorship to new employees while coaching established team members to enhance their performance
- Effectively monitored both customer and kitchen areas, reallocating staff as needed to optimize efficiency
- Proactively addressed and resolved customer concerns to ensure a positive experience
- Key Achievements: Recognition for highest number of reward card registrations
- Awarded ten pins representing recognition for superior service.
Cashier/Prep
Mannino's Too
11.2011 - 04.2014
- Successfully underwent cross-training across various departments
- Achieved a flawless zero error rate while maintaining the cash drawer
- Provided coaching to team members and conducted training sessions for new employees
- Assisted in the screening of job applicants during interviews for potential hires
- Vigilantly monitored team performance and promptly reported any arising issues
- Key Achievement: Promoted to trainer within six months.
Education
Bachelor of Arts in Interdisciplinary studies - Business and Mathematics
University of Central Florida
05.2020
Associate of Arts in Pre-Engineering and Mathematics -
Palm Beach State College
05.2016
Skills
- Communication
- Organization
- Customer Service
- Flexible
- Ability to Multitask
- Time Management
- Problem Solving
- Statistical Process Control
- Public Speaking
- Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)
- Networking
- POS
- Adobe Photoshop Certified
- Microsoft
- MacOS
- Inventory Management
- Performance Reporting
- Employee Relations and Conflict Resolution
- Report Generation
- Assignment Delegation
- Expense Reports
- Staff Training
- Schedule Management
- Interpersonal Communication
- Customer Relations Specialist
- Invoice Processing
- Operations Oversight
- Inventory Control
- Operations Management
- Health and Safety Compliance
- Production
- Unsurpassed Work Ethic
- Policies and Procedures Implementation
- Performance Evaluations
- Decision-Making
- Operations Monitoring
- Onboarding and Orientation
- Customer Relationship Management
- Performance Management
- Client Relationships
- Schedule Oversight
- Performance Monitoring
Certification
- Adobe Photoshop Certified CS-6
- Start a Business Online LinkedIn LC
- Statistical Process Control LinkedIn LC
- Analyzing + Visualizing Cash Flow LinkedIn LC
Organizations
- Student Accounting Society, Member, 2018, 2020, Collaborated with industry professionals on community service initiatives., Contributed to the coordination of professional social networking events and meetings.
- Florida Engineering Society, Officer, 2013, 2015, Held the position of Historian., Volunteered in the assistance of middle school students with STEM projects.
- National Art Honor Society, Officer, 2011, 2013, Held the position of Historian., Contributed over 120 hours to diverse community service activities., Organized fundraising efforts in support of local nonprofits and charitable organizations.
- Youth Court of Palm Beach County, Juror/Foreperson, 2011, 2013, Volunteered as a Juror and Foreperson in a youthful offenders court.
Timeline
Operations Manager
SSA Group
05.2023 - Current
Assistant Manager
Seasons 52
01.2022 - 05.2023
Server/ Private Caterer
Seasons 52
10.2020 - 12.2021
Server
Bahama Breeze
01.2020 - 10.2020
Shift Lead
Hash House A Go Go
02.2018 - 01.2020
Shift Lead
Red Robin
04.2014 - 01.2017
Cashier/Prep
Mannino's Too
11.2011 - 04.2014
Bachelor of Arts in Interdisciplinary studies - Business and Mathematics
University of Central Florida
Associate of Arts in Pre-Engineering and Mathematics -
Palm Beach State College