Amara Kargbo

• Provided virtual technical training on IT Security, Incidence Response, Networking and Network Management for students
• Helped in the diagnosis and resolving of IT security and technical issues with networks, hardware and software systems for clients
• Prepared technical labs for the practical training sessions in its virtual environment
• Provided technical assistance when implementing new software or hardware systems used by staff members involved in teaching or researching STEM topics.
• Provided technical assistance and troubleshooting to customers via telephone, email, and online chat.
• Utilized evidence-based teaching methods and techniques to improve student outcomes.
• Participated in professional development courses focusing on best practices in teaching cybersecurity courses.
• Supervised teaching assistants who provided assistance during lectures and lab sessions.

In-charge of Information Technology and Systems, Research, Planning and Actuarial Sciences, Administration and Human Resources, Public and Customer Services Divisions and Procurement department.

• Provided leadership over five distinct departments
• Developed and implemented strategic plans for the organization.
• Established operational policies and procedures to ensure efficient operations.
• Recruited, trained, supervised, coached and evaluated personnel.
• Led the design, implementation, and maintenance of the organization’s Enterprise Resource Application (ERP) solution in the aspect of supply chain management
• Provided oversight of the successful integration of customized developed software
• Coordinated cost-effective business solutions across teams, which significantly reduced costs and processing errors
• Provided oversight on critical projects
• Implemented and streamlined cutting edge data management procedures that improved the operational efficiency of the company by 10%
• Resolved complex problems that positively impacted management and business direction
• Collaborated with other departments to identify areas for improvement and implement change.
• Represented the CEO/Organization at meetings, conferences, workshops.

Coordinated, managed, and supervised the three departments, including the Information Technology, Records, and Information Management and, Databases and Software Development departments

• Implemented a suit of comprehensive policies for ICT, Security and Fraud and Risk Management
• Led the implementation and deployment of an enterprise vulnerability tool (Tenable.sc)
• Served as Security lead liaison and worked with the IT staff to investigate and identify risk and impact to the company’s environment on zero day and all vulnerabilities
• Led the implementation of database security tool
• Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
• Diagnosed systems issues and implemented solutions to resolving the issues
• Led, coached, mentored, and managed a team of over 70 technicians, security analyst, systems engineers, and other technical staff
• Implemented firewalls for all our remote sites and site to site connection
• Effectively managed software projects including NAPOS II, Sun Accounting System and HR and Payroll end-to-end for over 5 years
• Carried out annual reviews of the organizational business continuity and disaster recovery plans to ensure robustness
• Recruited, trained, supervised, evaluated and mentored technical staff members.
• Conducted regular meetings with department heads to assess progress on strategic initiatives.
• Identified opportunities for improvement in operational performance metrics.
• Led the Implementation of an Electronic Document and Records’ Management System (EDRMS) that contributed greatly to the maintenance of member’s records and their integrity.

Oversaw day-to-day operations, including budgeting, personnel management and resource allocation.

• Provided efficient system administration and network management for 50 technical staff
• Partnered with cross functional teams of internal stakeholders to define hardware and software requirements
• Established key performance indicators to measure the effectiveness of department activities.
• Coordinated with other departments to ensure successful completion of projects.
• Analyzed and resolved security and technical issues with connectivity, hardware, software, and the operating systems
• Provided database administration, backup procedures and recovery
• Organized regular meetings with staff to discuss progress and address issues.
• Managed the IT budgets and expenditure on hardware and software
• Managed professionals and multi-disciplined teams and resolved any conflicting priorities
• Designed and successfully implemented the Local Area Networks in all the organization’s offices across the country
• Technically supervised the designed and successful implementation of a Wide Area Network using VSAT Technology and later upgraded to Fibre Optics technology that interconnected all the office sites linked to the Head Office
• Effectively supervised the implementation of the NASSIT Pensioner Application
• Designed and implemented an Intranet facility using MS Exchange Server 2012
• Installed and configured multiple database projects that led to the efficient management of the members’ records that had enhanced its credibility.
• Provided technical support for software applications used in the department.
• Trained employees on proper and safe use of equipment and tools.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Prepared and delivered lectures to undergraduate and graduate students in Computer Science topics.
• Developed course materials, including syllabi, homework assignments, exams, and learning activities.
• Provided individualized instruction to students as needed.
• Mentored student research projects related to Computer Science.
• Assessed student performance through examinations, papers, presentations, and other forms of evaluation.
• Attended relevant conferences and workshops to stay abreast of current trends in the field.
• Collaborated with faculty colleagues on curriculum development for new courses in Computer Science.
• Advised students on academic matters such as study skills, career paths, and degree requirements.
• Developed and implemented innovative teaching methods that integrate technology into the classroom environment.
• Provided technical support for software applications used by students for their coursework.
• Set up and maintained classroom computers and equipment.
• Instructed students on use of technology tools and equipment as well as methods for accessing information.
• Developed written instructions and handouts to supplement course lectures.
• Conducted student assessments to measure progress and growth.