Amara Muhammad
South Chesterfield,VA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Sr. IB Recovery Coordinator
Capital One
12.2017 - Current
- Assisted with collections efforts on overdue balances
- Negotiate with customers on balance and options for payment arrangements
- Floor walking to ensure new hires to the department are supported and prepared in their new role
- Offered side by sides and best practices to the new hires
- Communication by phone to collect on charged off accounts
- Service accounts by investigating problems and finding resolutions to assist with customers
- Faced with challenging situations that made me think outside of the box to help with customers
- Advocate for customers to make sure I provide them the best customer experience
- Provided thorough and accurate documentation on each account
- Provided suggestions on alternative options to resolve debt
- Administrative duties such as sending correspondence to customers to assist with account about arrangements or future arrangements
- Monitoring and keeping track of customers personal accounts and information
- Providing sales and customer service support
- Promoting self service based on the customer needs
- Microsoft office used to assist customers and Microsoft spreadsheets to organize cases for customers
- Claim filing and case management.
- Payment Processor
- Data Entry
- Claims Coordinator
Customer Care Representative
T-Mobile
02.2016 - 12.2017
- Inbound and Outbound call center
- Customers call in with billing, product, or service questions
- Specialized in making outbound calls for collections and specific call backs
- Resolving every issue from start to finish
- Assisted with collections efforts on overdue balances
- Self-service with every customer as well as performance based.
Customer Service Representative
General Dynamics
06.2015 - 02.2016
- Incoming Call Center Environment
- Computer usage to navigate through system to gather information regarding beneficiary accounts
- Provide knowledgeable responses to telephone inquiries in a courteous and professional manner, utilizing pre-scripted responses which they must read verbatim to provide basic general and claims specific information
- Successfully complete ongoing Medicare training requirements, including but not limited to Part A Claims, Part B Claims, and DME.
FBCO Scale Operator
Boars Head Provisions
03.2013 - 06.2015
- Monitor production count for facility
- Record weights processed throughout shift
- Monitor and calculate total weight of product ready
- Packaging and Labeling products before shipment
- Keeping count of production before shipment
- Measuring bins and products before shipment.
Education
Matoaca High School
Matoaca, VASkills
- Training facilitation
- Crisis Management
- Customer Service
- Problem-Solving
- Type 40 words per minute
Timeline
Sr. IB Recovery Coordinator
Capital One
12.2017 - Current
Customer Care Representative
T-Mobile
02.2016 - 12.2017
Customer Service Representative
General Dynamics
06.2015 - 02.2016
FBCO Scale Operator
Boars Head Provisions
03.2013 - 06.2015
Matoaca High School