Amara Perez
Houston,TX
Summary
Dynamic professional with a strong commitment to excellence in customer service and administrative support. Proven ability to enhance operational efficiency through well-organized processes and diverse administrative experience. Quick learner with a track record of adapting to new tasks and responsibilities effectively.
Overview
10
10
years of professional experience
Work History
Medical Records Specialist
Stewart J. Guss, Attorney At Law
Houston, TX
08.2025 - 11.2025
- Requested and tracked medical records and bills from hospitals, clinics, and imaging centers.
- Managed HIPAA authorizations and ensured all documentation was complete and compliant.
- Organized, scanned, and uploaded medical records into the case management system.
- Reviewed records for accuracy and identified missing treatment or documentation.
- Prepared brief medical summaries and timelines for attorneys and demand writers.
- Communicated with providers to obtain balances, resolve billing issues, and confirm liens/LOPs.
- Maintained updated medical logs for all active personal injury cases.
- Coordinated imaging requests (MRI, CT, X-ray) for litigation and expert review.
- Contacted clients for missing information and treatment updates.
Front Desk Receptionist
Stewart J. Guss, Attorney At Law
Houston, TX
06.2023 - 08.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Hostess/Server
Hillstone Restaurant
07.2021 - 04.2022
- Welcome guests in a warm and friendly manner.
- Ascertain their dining/lodging needs.
- Seat guests and manage the seating chart.
- Monitor restaurant activity to determine seating and dining flow.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Cocktail Waitress
Rise Rooftop
11.2020 - 06.2021
- Interacting with customers by taking their orders, making recommendations, providing them with accurate bills, serving them food and drinks, processing payments, and supplying them with whatever they need in a timely manner.
- Handling multiple tables and tasks in an efficient manner.
- Cleaning and clearing tables
- Assisting with opening and closing duties, such as preparing ingredients and restocking items, such as straws, napkins, etc.
- Learning about food and beverages, such as wine, beer, and cocktails.
- Checking identification to ensure customers are the proper age to purchase alcoholic beverages.
- Standing, walking, and carrying heavy trays of food and drinks. Assisted with bartending duties during high-volume shifts.
Front Desk Receptionist
Mobility Care Transport
10.2018 - 03.2020
- Keeping front desk clean and presentable with all necessary materials (pens, forms, paper, etc.).
- Greeting and welcome guests.
- Answering questions and addressing complaints.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Cashier/Retail Sales Representative
Shoe Carnival
03.2017 - 08.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Front Desk Receptionist
Amazing Lash Studio
01.2016 - 02.2017
- Providing excellent customer service while maintaining control of admissions and acting as a resource center for guests.
- Achieving sales goals through exceptional customer service, maintaining a friendly atmosphere, and providing assistance to the Studio Manager.
- Maintaining professionalism and courtesy at all times.
- Assisting in administrative tasks including filling, member folder maintenance, and data entry of guest records and surveys.
Cashier/Sales Representative
JCPenney
10.2015 - 12.2016
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
No Degree - Diagnostic Medical Sonography
San Jacinto College
5800 Uvalde Rd. Houston, Tx 7704906.2023
High School Diploma -
North Shore Senior High School
Houston, TX05.2015
Skills
- Active listening
- Communication
- Computer skills
- Customer service
- Leadership
- Problem-solving
- Time management Conflict and Complaint Resolution
- Cool Under Pressure
- Multitasking Abilities
- Organization skills
- Verbal and written communication in English and Spanish
- Appointment scheduling
- Mail handling
- HIPAA compliance
- Records management
- Case documentation
- Data entry
- Customer relationship management
- Time management
- Interpersonal communication
- Attention to detail
- Problem solving
- Organizational skills
- Multitasking efficiency
- Team collaboration
- Records organization
- Telephone etiquette
- Account management
- Client interactions
- Medical records analysis
- Information verification
- Health information systems
- Report generation
- Written and verbal communication
Education
Houston, TX,true,5800 Uvalde Rd. Houston, Tx 77049
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Medical Records Specialist
Stewart J. Guss, Attorney At Law
08.2025 - 11.2025
Front Desk Receptionist
Stewart J. Guss, Attorney At Law
06.2023 - 08.2025
Hostess/Server
Hillstone Restaurant
07.2021 - 04.2022
Cocktail Waitress
Rise Rooftop
11.2020 - 06.2021
Front Desk Receptionist
Mobility Care Transport
10.2018 - 03.2020
Cashier/Retail Sales Representative
Shoe Carnival
03.2017 - 08.2018
Front Desk Receptionist
Amazing Lash Studio
01.2016 - 02.2017
Cashier/Sales Representative
JCPenney
10.2015 - 12.2016
No Degree - Diagnostic Medical Sonography
San Jacinto College
High School Diploma -
North Shore Senior High School