Amara Roberts
Charlotte,NC
Summary
Dynamic professional with a proven track record in high-volume dining and customer service excellence, honed across roles at Cracker Barrel Restaurant and other leading establishments. Expert in reservation coordination and conflict resolution, adept at enhancing customer satisfaction and streamlining operations. Demonstrates a strong ability to improve service delivery and drive business development through strategic skill application.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Cracker Barrel Restaurant
05.2024 - 07.2024
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Sales Associate
Rue 21 Store
07.2023 - 02.2024
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Restaurant Server
Hwy 55 Burgers Shakes & Fries
05.2023 - 07.2023
- Stayed up-to-date on menu changes to help customers make food choices.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
Crew Member
McDonald Restaurant
02.2022 - 03.2023
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
South View High School
Hope Mills, NC06.2024
Skills
- Conflict Resolution
- Reservation coordination
- Bill computation
- High-volume dining
- Reservations Coordination
- Customer Needs Assessment
- Business Development
- Payment Processing
- Promotional support
- Inventory Control
Certification
- First Aid/CPR Certified
Timeline
Restaurant Hostess
Cracker Barrel Restaurant
05.2024 - 07.2024
Sales Associate
Rue 21 Store
07.2023 - 02.2024
Restaurant Server
Hwy 55 Burgers Shakes & Fries
05.2023 - 07.2023
Crew Member
McDonald Restaurant
02.2022 - 03.2023
High School Diploma -
South View High School