Amara Rodriguez
Fountain,CO
Overview
6
6
years of professional experience
Work History
Barista
Green Beans Coffee
Fort Carson, CO
10.2021 - 11.2023
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Assisted in the preparation of baked goods.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Operated cash registers to process customer payments.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Adhered to health department regulations concerning sanitation standards.
- Greeted customers and took orders for drinks and food items.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Front Desk Receptionist
Comfort Suites Hotel
Daphne, AL
03.2021 - 07.2021
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled sensitive information in a confidential manner.
- Answered incoming calls, redirected callers to the appropriate personnel and took messages as needed.
- Maintained an organized reception area.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Caregiver
independent
Magnolia Springs, AL
12.2017 - 09.2020
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assured proper nutrition by preparing meals and monitoring food consumption levels as well as assisted with feeding when necessary.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
Sales Associate
Angel's Attic
Summerdale, AL
08.2018 - 12.2018
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
Associate of Science - Psychology
Pikes Peak State College
Colorado Springs, CO12-2023
Associate of Applied Science - Nursing
Pikes Peak Stare College
Colorado Springs, COSkills
- FLUENT IN Spanish and English
- Conflict Mediation
- Cleaning and sanitizing
- Performance Improvement
- Team Player
- Cleanliness
- Care Plan Adherence
- Respectful and Compassionate
- Elderly Care
- Listening Skills
- Verbal/written communication
Timeline
Barista
Green Beans Coffee
10.2021 - 11.2023
Front Desk Receptionist
Comfort Suites Hotel
03.2021 - 07.2021
Sales Associate
Angel's Attic
08.2018 - 12.2018
Caregiver
independent
12.2017 - 09.2020
Associate of Science - Psychology
Pikes Peak State College
Associate of Applied Science - Nursing
Pikes Peak Stare College