Amarachi Edoziem

I was the Business Analyst for Maintenance and enhancement of HUD Tenant Rental Assistance Certification Systems (TRACS) and Capital Needs Assessment Electronic Tool (CNA E-tool)

TRACS system manages financial controls for assisted housing programs, while CNA e-tool is a cloud-based application used in property inspection and online submission system

• Resolved Tier 1 Help desk service requests to support end users within 48 hours' time frame
• Worked with program managers to develop scope and schedules for subsequent releases and UATs
• Actively work with development team to resolve bugs and perform enhancements to the applications/systems (TRACS and CNA)
• Provide weekly, monthly, and quarterly status reporting to IT Program Manager
• write SQL queries to pull unit contract data for review and analysis resulting in on-time payments of tenants rental vouchers
• Assisted team tailor an Agile process using SCRUM and Kanban to maximize our effectiveness

I was the Business Analyst for modernization of Loan origination, Appraisals and Claims processing application for federal Housing Administration (a part of HUD) The modernization application uses customized salesforce for user interface with backend processing performed by web services AWS cloud

• Analyze existing system requirements to determine validation criteria and process flow to be implemented in new software
• Created mockups showing ‘as-is' state and ‘would- be' state for proposed solutions
• Coordinated and oversee sprint ceremonies i.e., Sprint planning, sprint review, daily scrum, sprint retrospective and backlog refinement
• Created user stories with detailed acceptance criteria in JIRA
• Tested new builds and system changes in lower environments (pre-production) prior to deployment to production
• Maintained an accurate log of test findings (bugs, performance issues) in JIRA
• Successfully delivering the FHA Claims Submission module, fully automating the submission of over 6M FHA claims
• Successfully delivering the FHA Electronic Appraisal Delivery module, saving the government approximately $20 million annually

I was the Business Analyst for Electronic Medical Record software integration with Salesforce in use by MedRisk, a provider of managed physical medicine for workers compensation

• Supported Agile team
• Identify, document, and analyze business rules that govern the business process
• Analyzed user needs and determined requirements to anticipate and resolve issues and find solutions by means of automated systems
• Communicated feedback from stakeholders at Scrum framework meetings to the team
• Participated in the sprint plan, daily scrum meeting and retrospective meetings in each sprint cycle and removed impediments as and when they are raised
• Presented product demonstrations to stakeholders to ensure requirements were accurately captured and answer any user questions
• Utilized MS Visio to create various flow charts, Use Cases and sequence diagrams to provide detailed outline of the various actors of the system and how the various systems interacted

I worked on the Examination Tool Suite for the Federal Deposit Insurance Corporation (FDIC)

• Created XML test data using XML Notepad
• Created user stories with detailed acceptance criteria in JIRA
• Conducted regression testing prior to production releases to ensure an optimal environment for user Acceptance testing
• Captured and organized meeting notes for team during weekly meetings with bank and FDIC examiners to investigate and understand business practices
• Designed and executed test cases for user stories and bugs to verify new features developed were working properly and met the business requirements