Amarachi Ikaraoha
Aubrey
Summary
Detail-oriented professional with expertise in warehouse operations, logistics, inventory control, and customer service. Enhanced operational efficiency and drive customer satisfaction through effective problem-solving and communication. Leveraged data evaluation to inform decision-making in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Material Handler
Amazon Fulfillment Center
Grapevine
08.2019 - Current
- Loaded, unloaded and moved material to and from storage and production areas.
- Checked merchandise against packing list to verify quantity and description of materials received, ensuring accuracy in inventory management.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Utilized hand-held devices and computers to accurately record and monitor inventory levels, conducting audits to identify and rectify discrepancies.
- Kept warehouse clean and organized to maximize team efficiency and productivity.
- Maintained and repaired facilities, equipment, and tools to ensure operational readiness and compliance with safety standards.
Front Desk Clerk
Great Wolf Lodge
Grapevine
02.2019 - 08.2019
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Guided clients in understanding available options, facilitating selection of appropriate service plans.
- Collaborated with colleagues to discuss market information and strategies.
- Conducted market research to learn of current trends and to perform sales activities accordingly.
- Developed and implemented tailored service plans to the needs of particular clients.
- Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Assessed customer needs and recommended tailored service options to enhance satisfaction.
- Followed up with customers ensuring their satisfaction with their purchases.
- Communicated current promotions and sales to customers, motivating participation and engagement.
- Assisted customers by answering questions and guiding them through store offerings.
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
CASHIER
Walmart Supercenter
Mansfield
01.2017 - 10.2018
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Assisted clients in understanding their available options and helped them select the right service plans for their needs.
- Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.
- Developed and implemented tailored service plans to the needs of particular clients.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Evaluated the customers' needs and provided service options to meet their requirements.
- Developed and implemented tailored service plans to the needsof particular clients.
- Informed customers about current promotions and sales, encouraging them to take advantage.
Self Checkout Host
KROGER
Mansfield
01.2018 - 07.2018
- Coached customers on efficient use of self-checkout stations to enhance their shopping experience.
- Processed customer payments and issued change.
- Answered customers' questions on purchases, store policies, and store returns.
- Provided friendly interaction with store guests to enhance their shopping experience.
- Resolved customer disputes with active listening and diplomacy, ensuring satisfaction and retention.
- Promoted store rewards card registration and ongoing promotions to increase customer loyalty.
- Verified customers' ages for legal compliance with products such as alcohol and tobacco.
CASHIER/TEAM MEMBER
Whataburger
Arlington
02.2016 - 07.2016
- Greeted and provided excellent customer service while courteously interacting with customers.
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- Promptly and empathetically handled guest concerns and complaints.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Cross-trained and coordinated scheduling with team members to ensure seamless service Operated the drive-through window and sales register quickly and efficiently.
- Demonstrated integrity and honesty while interacting with guest, team members and managers.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
Education
Bachelor of Science - Business Administration
Texas Woman's University
Denton, TXSome College (No Degree) -
Tarrant County College District
Fort Worth, TXHigh School Diploma -
Juan Seguin High School
Arlington, TX06.2016
Skills
- Inventory management
- Order picking and processing
- Material handling techniques
- Loading and unloading
- Safety and compliance
- Quality control
- Stockroom procedures
- Logistics coordination
- Time Management
- Multi-tasking
- Detail oriented
- Microsoft Office
- Credit card payment processing
- Data evaluation
- Problem-solving abilities
- Leadership skills
- People oriented
- Customer service
- Retail customer service
- Customer relations
- Market sales
- Organizational
- Technologically savvy
- Microsoft Office
- Technologically savvy
Additional Information
- Accepted Admission at Texas Woman's University
- Member of Student Council
- Arlington ISD Academic Achievement Award
- Arlington ISD Nurses association Scholarship Award recipient
Timeline
Material Handler
Amazon Fulfillment Center
08.2019 - Current
Front Desk Clerk
Great Wolf Lodge
02.2019 - 08.2019
Self Checkout Host
KROGER
01.2018 - 07.2018
CASHIER
Walmart Supercenter
01.2017 - 10.2018
CASHIER/TEAM MEMBER
Whataburger
02.2016 - 07.2016
Bachelor of Science - Business Administration
Texas Woman's University
Some College (No Degree) -
Tarrant County College District
High School Diploma -
Juan Seguin High School