Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Amarachi Innocent

Cincinnati

Summary

Front desk professional with strong background in medical settings. Adept at patient coordination, appointment scheduling, and record management. Known for fostering teamwork and adapting to shifting priorities. Strong communication and organizational skills with focus on patient care and efficiency. Diligent with solid background in managing front desk operations in medical setting. Successfully handled patient scheduling, maintained accurate records, and ensured smooth office workflow. Demonstrated strong communication and organizational skills to enhance patient experiences and support clinical staff. Experienced with patient interaction, appointment management, and medical record keeping. Utilizes strong communication skills and attention to detail to ensure seamless patient experience. Track record of supporting clinical staff and maintaining well-organized front desk. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 3 years.

Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.

Overview

3
3
years of professional experience

Work History

Office Manager/Activity Director

Assess Homecare Solutions LLC
12.2024 - Current
  • Trained and supervised administrative staff, enhancing team performance and collaboration.
  • Developed streamlined communication processes between departments, improving project coordination and execution.
  • Oversaw maintenance of office equipment, ensuring operational readiness and minimizing downtime.
  • Facilitated onboarding processes for new hires, promoting a smooth transition into the company culture.
  • Conducted regular audits of office procedures, identifying areas for improvement and implementing solutions.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Fostered relationships with community partners to enhance program offerings.
  • Oversaw scheduling of activities, optimizing resource allocation and attendance.
  • Planned resident outings and special events to mark holidays and celebrate special occasions.
  • Developed strong relationships with residents and their families, fostering a supportive community environment.

Front Desk/Medical Assistant/Receptionist

Carefirst Urgent Care
07.2024 - 11.2024
  • Handled sensitive situations involving distressed patients calmly while demonstrating empathy and professionalism.
  • Supported administrative tasks such as mail distribution or document scanning when necessary to maximize overall team productivity.
  • Verified insurance coverage for patients, minimizing billing errors and reducing financial stress on the practice.
  • Enhanced patient satisfaction by efficiently managing front desk operations and addressing concerns promptly.
  • Reduced appointment no-shows through diligent follow-up calls and reminders, maximizing clinic efficiency.
  • Managed high call volume by prioritizing tasks and multitasking effectively, ensuring timely responses to inquiries.
  • Contributed to a positive clinic environment by greeting patients warmly and providing exceptional customer service.
  • Provided compassionate support to patients during check-in/check-out processes, creating a welcoming atmosphere.
  • Implemented an effective filing system for patient documents, increasing organization and accessibility of records.
  • Resolved customer problems and complaints.

TELER/ CUSTOMER SUPPORT

Kilroy Family McDonalds
06.2022 - 07.2024
  • Conducts the Training and supervision of new employees
  • Develop effective strategies and floor plans for daily operations and activities
  • Continuous interactions with customers and team members daily to ensure a successful flow of operations
  • Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
  • Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
  • Performs numerous financial transactions

Education

Bachelor of Arts - Psychology

University of Cincinnati
Cincinnati, OH
04.2026

Associate of Arts - Psychology

University of Cincinnati
Cincinnati, OH
04.2024

High School Diploma - undefined

Mount Healthy Jr/Sr High School
Cincinnati, OH
05.2022

Skills

  • HIPAA Compliance
  • Office Administration
  • Patient Scheduling
  • Patient Registration
  • Insurance Verification
  • Appointment management
  • Front Desk Operations
  • Microsoft Office
  • Documentation
  • Medical Terminology
  • HIPAA Guidelines
  • Telephone Etiquette
  • Typing and filing
  • Customer Service
  • Billing
  • Payroll processing
  • Human resources

LANGUAGES

American Sign Language (ASL) - Limited Working
English - Full Professional

Timeline

Office Manager/Activity Director

Assess Homecare Solutions LLC
12.2024 - Current

Front Desk/Medical Assistant/Receptionist

Carefirst Urgent Care
07.2024 - 11.2024

TELER/ CUSTOMER SUPPORT

Kilroy Family McDonalds
06.2022 - 07.2024

Associate of Arts - Psychology

University of Cincinnati

High School Diploma - undefined

Mount Healthy Jr/Sr High School

Bachelor of Arts - Psychology

University of Cincinnati