Amarachi Mazariegos
Salt Lake City,UT
Summary
Accomplished Flight Attendant skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Flight Attendant
Delta Air Lines, Inc
Salt Lake City, UT
04.2022 - Current
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Relayed updates and information to passengers after confirming key details with pilot.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Advised passengers of flight regulations to maximize safety and security.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Collaborated with flight crew to maximize smooth and safe flights.
Flight Attendant
Psa Airlines
Arlington, VA
04.2021 - 04.2022
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Maintained excellent attendance record, consistently arriving to work on time.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Relayed updates and information to passengers after confirming key details with pilot and Customer service Agent.
- Ensure safety and comfort of customers onboard aircraft.
Assistant Store Manager
Fedex Office
Washington , DC
01.2018 - 04.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Administrative Manager
Little Caesars
Apex, NC
03.2017 - 12.2017
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Active Duty Soldier
United Sates Army
Fort Bragg, NC
03.2014 - 02.2017
- Supervised more than 100,000 in high-value equipment, maintaining zero loss record over 3 years.
- Trained in small arms, anti-armor and indirect fire weapons.
- Looked after weapons by scheduling and performing organizational and preventive maintenance.
- Advised Sergeant First Class on operations, intelligence and risk assessments in daily briefings.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Oversaw utilities manual records to perform stock control and accounting duties.
- Implemented tactics, procedures, and techniques for defense systems.
Education
Associates In Applied Science - Fire Protection And Safety Technology
Fayetteville Technical Community College
08.2017 - 05.2019
Bachelor Of Applied Science In Information Technology - Data Networking & Security
Liberty University
01.2022 - Current
Skills
Interpersonal communications
Provided expert technical advice to fellow Fire Control Repairers, contributing to a more knowledgeable team in the Army
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency Uses independent decision-making skills and sound judgment to positively impact company success
Resourceful eager to contribute to flight success Well-developed communication and interpersonal abilities Passionate about customer service and safety Experience in long-haul, international routes
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location Offering exemplary writing and oral communication skills Experience in diverse retail environments
Relationship building and management
Timeline
Flight Attendant
Delta Air Lines, Inc
04.2022 - Current
Bachelor Of Applied Science In Information Technology - Data Networking & Security
Liberty University
01.2022 - Current
Flight Attendant
Psa Airlines
04.2021 - 04.2022
Assistant Store Manager
Fedex Office
01.2018 - 04.2021
Associates In Applied Science - Fire Protection And Safety Technology
Fayetteville Technical Community College
08.2017 - 05.2019
Administrative Manager
Little Caesars
03.2017 - 12.2017
Active Duty Soldier
United Sates Army
03.2014 - 02.2017