Amarachi Umunnakwe
Brooklyn,NY
Summary
Organized individual with a solid background in team dynamics and priority management. Strong work ethic complemented by effective communication skills and a commitment to supporting colleagues. Experience spans financial and administrative sectors, showcasing versatility and a results-driven approach. Dedicated to optimizing office operations and meeting organizational goals.
Overview
14
14
years of professional experience
Work History
Administrative Officer
Charles Bigajer and Robert Tracer
Brooklyn, New York
11.2025 - Current
- Answering incoming calls and resolving issues as needed.
- Booked patients appointments, called and confirmed patients for procedures and appointment.
- Used EPIC to manage patient data, clinical workload, and administrative tasks such as faxing.
- Ensuring patients' eligibility from different insurances to enable patient access to proper healthcare.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Provided administrative support to the Office Manager and other staff members.
Case Handler
HM Revenue & Custom
Birmingham, United Kingdom
04.2022 - 03.2023
- Review submitted tax document to identify errors or inconsistencies that may suggest non-compliance or fraud.
- Thoroughly assessing financial data and cross checking it against tax regulations, ensuring taxpayers accurately report their income and tax liabilities.
- Conduct investigations by reviewing financial records and collaborating with other tax experts to ensure compliance with tax laws.
- Investigate, resolve, and report on taxpayers compliant via mails and ensure that compliant are handled in line with process, procedure and within regulatory time frame.
- Completed various administrative task such as making phone calls, answering emails, and imputing data into system.
- Verified client information by analysing existing evidence on file and updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaint.
- Participated in teams’ meetings and training sessions to stay informed about product update and changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Account Manager
Mtech Communication PLC
Lekki, Nigeria
01.2014 - 01.2021
- Managing services, product growth, and the addition of new products.
- Relationship management with accounts.
- Boost revenue through targeted sales strategies.
- Monitor and reconcile logs with the account.
- Educated clients on new products or services to increase customer engagement with the brand.
- Stayed current on company offerings and industry trends.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Met with existing customers to review current services and expand sales opportunities.
- Monitored services after sale, and implemented quick and effective problem resolution.
- Built and maintained strong client relationships to drive business growth.
Content Administrator
Mtech Communications PLC
Lekki, Nigeria
11.2011 - 12.2013
- Sourcing of content.
- Content quality control check.
- Billing and log reconciliation.
- Business development and relationship management.
- Reporting of business processes to superior officer.
- Conducted regular content audits to identify gaps and redundancies of content.
- Suggested improvements to content to enhance quality and accuracy.
- Generated and maintained style guides to encourage consistent quality of content.
Education
MSc - Management and Finance
BIRMINGHAM CITY UNIVERSITY
Birmingham, United Kingdom01.2022
Strategic Account Management -
Lagos Business School
Lekki-Epe Expressway, Ajah, Lagos, Nigeria01.2017
B.Agric - Soil Science
Obafemi Awolowo University
Osun State, Lagos, Nigeria01.2008
Skills
- Microsoft Office Suite proficiency
- Workload prioritization and multitasking
- Effective communication at all levels
- Attention to detail
- Decision-making and problem-solving
- Team collaboration
- Time management
- Quality assurance expertise
- Administrative skills
- Customer data confidentiality
Timeline
Administrative Officer
Charles Bigajer and Robert Tracer
11.2025 - Current
Case Handler
HM Revenue & Custom
04.2022 - 03.2023
Account Manager
Mtech Communication PLC
01.2014 - 01.2021
Content Administrator
Mtech Communications PLC
11.2011 - 12.2013
MSc - Management and Finance
BIRMINGHAM CITY UNIVERSITY
Strategic Account Management -
Lagos Business School
B.Agric - Soil Science
Obafemi Awolowo University