Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amarah Howard

Temecula

Summary

Results-oriented professional with a strong sales and service background. Provides exceptional customer service. Proven ability to balance multiple tasks and customers while ensuring timely and efficient service. Skilled in leading, training and developing high performing teams. Strong attention to detail with a focus on achieving store goals.

Overview

5
5
years of professional experience

Work History

Crew Member

Dunkin’
03.2025 - Current
  • Understanding daily operations and customer flow.
  • Adapted to changing tasks or customer demands quickly.
  • Learning new procedures as products and promotions change.
  • Assisted in inventory management and restocking, ensuring product availability.
  • Processed and fulfilled high volumes of online and mobile app orders using POS and digital systems, ensuring accuracy, efficiency, and timely preparation to maintain customer satisfaction during peak hours.
  • Skilled in preparing a variety of hot and cold beverages to brand standards in a fast-paced environment.
  • Experienced in crafting coffee and specialty drinks with consistency, accuracy, and attention to detail.
  • Prepared espresso-based drinks, brewed coffee, and custom beverages per customer specifications.
  • Operated commercial coffee equipment and maintained cleanliness and safety standards at all times.
  • Coordinating with coworkers to ensure smooth operations.
  • Showing up on time and being accountable for duties.
  • Managing a register and preparing food with minimal supervision.

Bottle Service

Strangelove
01.2023 - 12.2024
  • Interacted directly with patrons to understand their needs and provide exceptional service while balancing multiple tables or customers to ensure timely and efficient service.
  • Expertise in tracking of orders and preferences, ensuring accuracy in serving and managing payments.
  • Skilled at recommending and upselling products to enhance the customer experience and boost sales.
  • Knowledgeable about adhering to company standards regarding production quotas and deadlines.
  • Demonstrated capability of adapting quickly to new processes or procedures introduced by management.
  • Effectively communicated with team members, customers, and sometimes other entertainers or VIPs to ensure seamless service and a positive overall experience.
  • Knowledge of types of alcohol, mixers, and popular drinks.
  • Trained and monitored new staff members on proper protocols related to VIP bottle service operations such as best practices for providing exceptional customer service and styling advice.
  • Ensured compliance with state regulations regarding alcohol services.
  • Assisted with setup and breakdown of tables, chairs, glassware and linens.
  • Responded promptly to emergency requests for cleaning services.

Key Holder

Target
04.2022 - 12.2022
  • Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
  • Assisted customers with product selection, price checks, returns and exchanges, and special orders.
  • Organized merchandise displays to ensure accurate pricing and attractive presentation of products.
  • Encouraged teamwork among colleagues by leading by example on the sales floor and providing guidance when needed while achieving individual sales goals.
  • Supported store manager in achievement of store goals and KPIs.
  • Complied with policy and procedure regarding merchandise and store security to minimize loss prevention risks.
  • Provided constructive feedback and coaching to team members to address performance concerns and encourage growth and development.
  • Facilitated training sessions for newly hired staff members on store policies and procedures.
  • Monitored store employees for compliance with established policies and procedures regarding attendance, punctuality, break times.
  • Handled disciplinary actions in accordance with company guidelines while keeping a professional attitude at all times.
  • Addressed customer complaints or frustrations and provided solutions.

Guest Service Representative

Target
10.2021 - 04.2022
  • Proficient in handling returns, exchanges, and cashiering along with providing customer support via phone or app for online orders, item searching, and location inquiries.
  • Prioritized promotional activities, sales, and customer loyalty programs.
  • Organized and helped with go-backs, defects, electronic recycling, trash, food donation or waste and chemical packing and hazards.
  • Assisted team during peak periods such as drive ups, cashier backups, carts and fulfillment order needs.

Associate

In-N-Out Burger
07.2020 - 09.2021
  • Proficient in managing high-speed drive lanes.
  • Developed strong cashiering and customer satisfaction skills.
  • Demonstrated punctuality and adherence to uniform and food safety standards.
  • Skillful at seamless teamwork and effective communication.
  • Maintained a clean environment consistently.
  • Knowledge of food handling and safety.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Met deadlines while maintaining high-quality results.
  • Maintained knowledge base of products, services, pricing and promotions.
  • Remained open to feedback from supervisor and peers to build and improve skills set.
  • Monitored inventory levels of products and produce.

Education

Certified Esthetician -

Paul Mitchell The School
Boise, ID
03.2024

High School Diploma -

Great Oak High School
Temecula, CA
06.2019

Skills

  • Sales
  • Scheduling
  • Development
  • Fast paced
  • Timely
  • Outgoing
  • Cleanly
  • Service

Timeline

Crew Member

Dunkin’
03.2025 - Current

Bottle Service

Strangelove
01.2023 - 12.2024

Key Holder

Target
04.2022 - 12.2022

Guest Service Representative

Target
10.2021 - 04.2022

Associate

In-N-Out Burger
07.2020 - 09.2021

Certified Esthetician -

Paul Mitchell The School

High School Diploma -

Great Oak High School

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