AMARAH JACKSON
Tucson,AZ
Summary
My top priority is to provide exceptional care and ensure customer satisfaction. With exceptional time management and extensive knowledge in the customer service industry, I am dedicated to delivering the best possible experience for customers.
Overview
9
9
years of professional experience
Work History
Porter
Deployed Services
09.2023 - Current
- Communicated with coworkers and managers about completed duties.
- Increased workplace safety by immediately reporting potential hazards.
- Delivered guest messages quickly and correctly, maintaining information confidentiality.
- Stored supplies safely and securely to prevent theft and damage.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Front Office Representative
Banner Urgent Care
10.2021 - 04.2022
- Receive all incoming calls from both internal and external lines
- Document messages and routes to appropriate clinical staff
- Transfer calls as necessary
- Assist in facilitating requests for patient medical records
- Receive patient in applicable systems, confirm patient demographics and insurance information and perform insurance verification when required
- Calculate and collect copays, deductibles, and self-pay as needed
- Schedule, re-schedule patient's office appointments, follow-up appointments, diagnostic tests, surgeries and provides patient with preparation instructions for exams, tests, or surgeries when required
- Confirm patient appointments for the following day
- Pull and file patient charts and prepares new patient charts as needed
- Perform daily work duties with minimal supervision
- Navigate a variety of separate computer programs at any given time and handle multiple demands on time.
Clerk
QuikTrip
08.2014 - 10.2018
- Receive costumers and assist them with the selection of merchandise
- Greet, interact and monitor customers to assist the store in loss prevention
- Maintain the outlook of the store through dusting, cleaning and restocking merchandise on the shelves
- Help customers in billing and payment processes at the stores counter
- Communicate information about product availability, nutritional information and ingredients.
Education
High School Diploma -
Rincon High School
05.2013
Skills
- Fast Learner
- Microsoft Office
- Communication Skills
- Ability to Work Under Pressure
- Ability to Multitask
- Ability to Work in a Team
- Customer Service
- Time Management Skills
Timeline
Porter
Deployed Services
09.2023 - Current
Front Office Representative
Banner Urgent Care
10.2021 - 04.2022
Clerk
QuikTrip
08.2014 - 10.2018
High School Diploma -
Rincon High School