Summary
Overview
Work History
Education
Skills
Timeline
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Amarah Naraine

Spartanburg,SC

Summary

Dynamic professional with a proven track record at Aeroflow Urology, enhancing customer satisfaction and exceeding performance targets. Skilled in client retention strategies and data entry, demonstrating strong negotiation and customer engagement abilities. Achieved significant improvements in internal processes and customer complaint reduction, fostering collaborative environments and securing business partnerships through proactive problem-solving.

Overview

7
7
years of professional experience

Work History

Customer Account Representative

Aeroflow Urology
08.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exceeded performance targets through diligent follow-up on outstanding issues and proactive problemsolving.
  • Delivered exceptional support by coordinating resources across multiple departments to address client needs effectively.
  • Assisted team members with account-related tasks, fostering a collaborative work environment.
  • Monitored customer feedback for patterns in order to identify potential areas for improvement within internal processes or policies.
  • Reduced customer complaints with proactive communication and timely resolutions.
  • Maintained detailed records of customer interactions, ensuring accurate tracking of account history.
  • Anticipated potential challenges faced by customers during contract renewal process; proactively addressed these concerns prior to negotiation stage, ultimately securing continued business partnerships.

Server

TopGolf
05.2019 - 01.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.

Receptionist

Evergreen Business Solutions
11.2017 - 01.2019
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.

Education

High School Diploma -

Spartanburg High School
Spartanburg, SC
05-2015

Skills

  • Strong negotiation
  • Data entry proficiency
  • Client retention strategies
  • Goal oriented
  • Customer engagement
  • Document management

Timeline

Customer Account Representative

Aeroflow Urology
08.2023 - Current

Server

TopGolf
05.2019 - 01.2024

Receptionist

Evergreen Business Solutions
11.2017 - 01.2019

High School Diploma -

Spartanburg High School

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Amarah Naraine