Summary
Overview
Work History
Education
Skills
Timeline
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AMARAH WILLIAMS

Denham Springs,LA

Summary

Driven and customer-focused professional with proven success in competitive sales, exceptional service delivery, and administrative support. Experienced in property management, leasing, and front office operations, with a track record of exceeding goals and building lasting client relationships. Skilled at handling high-volume inquiries, resolving issues quickly, and creating a seamless customer experience in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Sales Associate

Mattress Firm
10.2024 - 05.2025
  • Consistently exceeded sales quotas through strategic planning and time management
  • Delivered engaging product demos and expert insights to drive informed purchases
  • Built lasting client relationships, increasing repeat business and customer loyalty
  • Developed tailored solutions to meet unique customer needs
  • Recognized as a top performer for surpassing sales goals and service standards
  • Handled objections with strong product knowledge and responsive communication
  • Boosted revenue through effective upselling and cross-selling

Sales Assistant

Community Book Center
03.2023 - 08.2024
  • Informed Guidance & Personalized Recommendations: Offered precise inventory advice and book recommendations, applying in-depth product knowledge, with goal of increased sales.
  • Prompt Resolution of Concerns: Addressed delivery-related concerns actively and effectively, mitigating the escalation of issues.
  • Enhanced Interactions through Product Knowledge: Maintained updated product knowledge, improving the quality of interactions and enabling informed recommendations.
  • Courteous & Professional Engagement: Upheld standards of courtesy and professionalism in customer interactions, ensuring satisfaction by effectively addressing inquiries and suggestions.
  • Part-time

Inside Sales Representative

Tricon Residential
12.2021 - 03.2023
  • Leasing Sales Professional: Actively lead clients through the selection, and approval requirements for upscale single and multi-family rental properties, specializing in high-end and mid-level clientele.
  • Rental Application Guidance: Actively guided prospective tenants through the rental application process, offering clarity on required documentation, fees, and background checks to ensure a streamlined approval process.
  • Proven Success in Leveraging Commission Opportunities: Demonstrated high proficiency in a role with a strong commission component, consistently achieving and optimizing commission earnings through strategic customer engagement and conversion strategies, leading to ranking as one of the top Inside Sales Representatives.
  • Regular Follow-ups: Proactively followed up with applicants to track the progress of their applications, offering assistance at every step and ensuring they felt supported and informed throughout the process.
  • Customer-Centric Consultations: Provided customer-centric consultations to prospective clients, focusing on their needs and preferences, and offering suitable residential solutions, ensuring high levels of satisfaction.
  • Property Knowledge: Gained comprehensive knowledge of property details, and local area benefits, effectively communicating these to prospective tenants to aid in their decision-making process.
  • Appointment Scheduling & Property Tours: Coordinated and scheduled property viewings for potential tenants, conducting tours and highlighting property features and benefits, contributing to a positive leasing experience.

Customer Service & Sales Representative

Massage Envy
06.2019 - 09.2021
  • Consistently ranked among top sales performers by providing personalized skincare consultations and recommending tailored services
  • Fostered a welcoming environment while guiding clients through the sales process, boosting satisfaction and repeat business
  • Coordinated schedules for 11+ therapists, ensuring efficient daily operations and optimal client service
  • Communicated product and service information clearly across multiple platforms to support informed customer decisions
  • Traveled to support multiple locations, maintaining service quality and adapting quickly to varying team dynamics and client needs

Education

Bachelor of Science - Biology

Xavier University of Louisiana
New Orleans, LA
12-2026

Skills

  • Customer Relationship Management (CRM)
  • Sales Strategy & Upselling
  • Verbal & Written Communication
  • Conflict Resolution
  • Time Management
  • Front Desk & Phone Etiquette
  • Appointment Scheduling
  • Point of Sale (POS) Systems
  • Microsoft Office Suite & Google Workspace

Timeline

Sales Associate

Mattress Firm
10.2024 - 05.2025

Sales Assistant

Community Book Center
03.2023 - 08.2024

Inside Sales Representative

Tricon Residential
12.2021 - 03.2023

Customer Service & Sales Representative

Massage Envy
06.2019 - 09.2021

Bachelor of Science - Biology

Xavier University of Louisiana

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