AMARAL MERIWETHER
Nashville,TN
Summary
Customer Service Representative Providing Exceptional Service… Solving Problems… Building Loyal Relationships… Increasing Sales Build and maintain enduring customer relationships to boost sales and generate repeat business Dynamic customer service professional Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the employer SUMMARY Excellent verbal and written skills Knowledge of Microsoft Word, Excel, Power Point, Internet Knowledge of basic personal computer architecture Type 50 wpm Sharp individual with experience in dealing with a wide range of cultures Experience working with the community and with professional groups Ability to quickly learn software packages and company processes Possess great work ethics
Overview
19
19
years of professional experience
Work History
Real Estate Assistant
TN Buyer LLC
01.2015 - 01.2023
- Pulling deeds
- Handled customer inquiries and suggestions courteously and professionally.
- Preparing open houses
- Guerrilla marketing
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Coordinated appointments to show marketed properties.
General Laborer
Wise One Contractors
08.2008 - 01.2014
- Cold calling prospective customers
- Meeting with customers to discuss contracts
- Communicating customer expectations to management
- Measuring warehouse floors and mapping layout
- Entering specifications into Wise One software
- Loaded, unloaded, and moved material to and from storage and production areas.
- Read work orders to determine work assignments and equipment and materials needed.
- Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone.
Front Desk Clerk
Sleep Inn
08.2007 - 08.2008
- Using proprietary software to audit drawer after each shift
- Troubleshooting guests’ network problems
- Answering customer calls regarding reservations and in-house stays
- Using front desk software to make and cancel reservations
- Strove for 100% customer satisfaction
- Printing reports for housekeeping staff to utilize
Real Estate Assistant
First South Homes
01.2005 - 07.2007
- Preparing marketing letters using the Microsoft Word mail merge feature to import addresses from Excel
- Updated Pentium Dual Core processors from 1GB to 2GB RAM
- Answering customers calls regarding price and amenities of houses for sale
- Getting legal description of properties from the Register of Deeds office
- Helping prepare houses for Open House
- Prepared and maintained accurate property listings, sales contracts and closing documents.
Customer Service Rep
Strike and Spare Family Center
06.2004 - 01.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
MTSU
Hillwood High School
2005
Skills
- Multitasking and Time Management
- Client Targeting
- Database and Client Management Systems
- Special Requirements
- Grammar
- Conflict Mediation
- Problem-Solving Ability
- Typing Proficiency
- Reading Comprehension
- Office Equipment Proficiency
- Customer Service
- Technical Support
Timeline
Real Estate Assistant
TN Buyer LLC
01.2015 - 01.2023
General Laborer
Wise One Contractors
08.2008 - 01.2014
Front Desk Clerk
Sleep Inn
08.2007 - 08.2008
Real Estate Assistant
First South Homes
01.2005 - 07.2007
Customer Service Rep
Strike and Spare Family Center
06.2004 - 01.2005
MTSU
Hillwood High School