Amaramo Sula

Ecam Secure

Long Beach, CA

06.2007 - 11.2024

Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
Identified potential sources of systemic risks within a given organization's operations or trading activities.
Managed a team of 350 security agent personnel, providing ongoing training and performance evaluations.
Interviewed and hired security personnel with strong skill sets and expertise.
Oversaw the evaluation of new technologies for implementation into existing security infrastructure.
Oversaw the installation and maintenance of security systems, including CCTV and access control systems.
Analyzed data from CRM systems to identify trends in customer service needs.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Designed systems to track compliance performance metrics across the organization.
Oversaw full audit lifecycle according to organizational protocol, generating progress and closing reports for leadership and clients.
Developed spreadsheets to track project progress, budgets and other related data.
Implemented new software and technology solutions to enhance office productivity.

Summary