Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amarea Cherry

Broken Bow,OK

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Cashier

E-z Mart
Hochatown, OK
05.2023 - 01.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.

CSR

Pine Telephone
Broken Bow, Oklahoma
02.2023 - 09.2023
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Processed orders, forms, applications, and requests.
  • Researched required information using available resources.
  • Followed up with customers to ensure their satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Analyzed call trends to identify areas of improvement for customer service processes.
  • Developed strategies to improve quality of customer service delivery.
  • Assisted in the development of customer service procedures and policies.
  • Performed account maintenance activities such as updating client information in databases.
  • Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
  • Updated job knowledge by participating in educational opportunities.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Generated reports on customer inquiries and complaints for management review.
  • Consulted with customers regarding needs and addressed concerns.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

CSR

LegalShield - One Pre-Paid Way
Ada, Oklahoma
10.2021 - 01.2023
  • Provided customer service support to customers over the phone and by email.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Strengthened customer retention by offering discount options.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Promoted available products and services to customers during service, account management and order calls.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Collected deposits or payments and arranged for billing.
  • Updated databases with new and modified customer data.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Supported sales team members to drive growth and development.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Made outbound calls to obtain account information.
  • Improved customer service wait times to mitigate complaints.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Set up and activated customer accounts.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Consulted with customers to resolve service and billing issues.

Waitress

Roma Italian Restaurant, Bonham Tx
Idabel, Oklahoma
05.2020 - 08.2021
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Performed basic math calculations when computing bills for customers' meals.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Prepared checks, itemizing total meal costs and taxes.

Education

High School Diploma -

Broken Bow High School
Broken Bow, OK
05-2021

Skills

  • Cash Handling
  • Payment Processing
  • Product Recommendations
  • Payment Collection
  • Customer Assistance
  • Customer Service
  • Payment posting
  • Organizational abilities
  • Time management skills
  • Credit and cash transactions
  • Conflict Resolution
  • Product Knowledge
  • Written and verbal communication
  • Customer Relations
  • Work Ethic and Integrity
  • Patience and Empathy
  • Professionalism and Courtesy
  • Decision-Making
  • Microsoft Office
  • Reliable and Responsible
  • Goal Setting

Timeline

Cashier

E-z Mart
05.2023 - 01.2024

CSR

Pine Telephone
02.2023 - 09.2023

CSR

LegalShield - One Pre-Paid Way
10.2021 - 01.2023

Waitress

Roma Italian Restaurant, Bonham Tx
05.2020 - 08.2021

High School Diploma -

Broken Bow High School

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Amarea Cherry