Amaree Myers
Los Angeles,CA
Summary
Customer Service Professional with six+ years of experience supporting a wide variety of teams and turning incoming concerns into satisfied customers. Recognized for effective communication and interpersonal skills while interfacing with diverse clientele. Adept at identifying opportunities to enhance customer satisfaction
Overview
5
5
years of professional experience
Work History
Service Agent
Southwest Airlines
05.2023 - Current
- Delivered high-quality customer experience daily to 100+ passengers throughout the check-in and boarding process and identify solutions to issues and challenges related to flight delays, cancellations, baggage weight, and travel complications
- Performed reservation lookups, verified travel documentation, and provided information to travelers to ensure safe boarding and proper accommodations
- Coordinate with airport customer service agents, managers, and cross-functional teams to support airline operations and resolve passenger issues, including lost luggage, flight delays, cancellations, and disability accommodations
- Provided essential administrative support by creating and maintaining passenger baggage reports in addition to updating office inventory records
Call Agent
Spectrum
03.2021 - 03.2023
- Facilitated 50+ inbound calls daily to customers interested in technology education
- Performed data entry on customer names, addresses, phone numbers, and credit card details into customer relationship management software
- Utilized product knowledge to answer customer queries, while providing technical assistance
- Provided quality customer service in a high-volume call center processing transactions and assisting with service sign-up
Front Desk Agent
Crowne Plaza San Diego
San Diego, CA
02.2022 - 03.2023
- • Enhanced guest satisfaction by efficiently managing check-in and check-out processes thru Opera
• Took reservations over phone, in person, and via computer for guests
and provided confirmation information.
• Managed room inventory effectively, ensuring optimal occupancy
rates and revenue generation.
• Collaborated with housekeeping staff to maintain cleanliness
standards in the lobby and common areas.
• Acquired in-depth knowledge of surrounding area to offer guests
with information about dining options, entertainment, and shopping activities.
Teller
Wells Fargo
08.2019 - 02.2021
- Assisted banking clients with unique needs, including discussing banking products and personal financial goals
- Communicated empathetically with bank customers to identify conflict resolutions and ensure positive customer interactions
- Directed customers to personal bankers to open additional accounts or subscribe to further services
- Managed customer requests quickly and efficiently, including cashing checks and money orders, depositing and withdrawing cash, checking account balances, and providing account information
Education
High School Diploma -
SDSDCPA
San Diego, United States06.2017
Skills
- Detail Oriented
- Hospitality
- Conflict Resolution
- Cash Handling
- Data Entry
Timeline
Service Agent
Southwest Airlines
05.2023 - Current
Front Desk Agent
Crowne Plaza San Diego
02.2022 - 03.2023
Call Agent
Spectrum
03.2021 - 03.2023
Teller
Wells Fargo
08.2019 - 02.2021
High School Diploma -
SDSDCPA