Amari Ahmad
Algonquin,IL
Summary
Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success.
Overview
3
3
years of professional experience
Work History
Sales Associate
Home Depot
Crystal Lake, Illinois
10.2023 - 08.2024
- Developed promotional strategies to increase sales volume.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Processed transactions using a point-of-sale system.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Collected payments and provided accurate change.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Bagged or packaged purchases and wrapped gifts.
Crew Member
Dunkin Donuts & Baskin Robbins
Algonquin, IL
08.2022 - 06.2023
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Educated customers on menu items, product ingredients and nutritional values.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Resolved customer complaints in a professional manner.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Assisted management team with inventory counts of food products and beverage supplies.
- Checked expiration dates on all products before serving them to customers.
- Adhered to health department regulations regarding food handling procedures.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Restocked kitchen supplies including food products and utensils.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Maintained an organized work area to ensure efficient operations.
- Prepared beverages such as coffee drinks and smoothies according to company standards.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Served food quickly for positive guest experiences.
- Upheld high standards of productivity and quality in operations.
- Drove team success by quickly completing assigned tasks.
- Took orders from patrons and input selections into store computer system.
- Stocked shelves and cases with new or transferred items.
- Packed fast food products in approved containers, cups, and bags.
- Interacted pleasantly with guests to deliver quality customer service.
- Presented orders to guests within anticipated service times.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
Store Associate
Burlington Coat Factory Department Store
Crystal Lake, IL
08.2021 - 12.2021
- Ensured the cleanliness and tidiness of the store.
- Assisted customers with product selection, pricing and availability.
- Resolved customer complaints promptly with professionalism and courtesy.
- Stocked shelves with merchandise and maintained inventory levels.
- Assisted customers with product selection based on their needs and preferences.
- Demonstrated excellent customer service skills at all times.
- Operated scanning equipment for price checks and stock replenishment.
Education
Associate of Arts -
McHenry County College
Crystal Lake, ILSkills
- Inventory Control
- Business Development
- Sales Development
- Payment Processing
- Promotional support
- Order Processing
- Adaptability
- Creativeness
Timeline
Sales Associate
Home Depot
10.2023 - 08.2024
Crew Member
Dunkin Donuts & Baskin Robbins
08.2022 - 06.2023
Store Associate
Burlington Coat Factory Department Store
08.2021 - 12.2021
Associate of Arts -
McHenry County College