Amari Black
Dalton,OH
Summary
- High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
- Motivated team member with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Server, Host, To-go Specialist
Longhorn Steakhouse
12.2019 - Current
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Collaborated with internal departments to align marketing campaigns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted managers with quickly resolving service- and food-related issues.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customer questions about hours, seating, and menu information.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Cultivated warm relationships with regular customers.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Server, Drive-thru
Frishes Big Boy
09.2017 - 08.2019
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Resolved problems with orders quickly and offered refund or replacement.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Cultivated warm relationships with regular customers.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
Education
Nursing
University of Northern Colorado
Greeley, COHigh School Diploma -
Northridge High School
Dayton, OH06.2019
Skills
- Product and Service Knowledge
- Problem-Solving and Critical thinking skills
- Adaptability
- Team work and collaboration
- Customer Retention Abilities
- Product Promotion
- Point of sale operation
- Oral and Written communication skills
- Time management skills
- Performance improvement
Timeline
Server, Host, To-go Specialist
Longhorn Steakhouse
12.2019 - Current
Server, Drive-thru
Frishes Big Boy
09.2017 - 08.2019
Nursing
University of Northern Colorado
High School Diploma -
Northridge High School
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