Amari Clark
Hamptom,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
The Home Depot
03.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Head Master/Training Assistant
Coyote Logistics
10.2019 - 04.2022
- Partner with Human Resources team to plan and coordinate scheduling for new hire training
- Educate new hires on assigned task procedures by offering hands-on training and shadowing while maintaining compliance with company policies and regulations
- Oversee the creating and processing of incident reports by new hires while identifying errors and making corrections, as needed
- Establish and maintain positive relationships with new hires through mentorship and communication.
Dispatcher/Customer Service
Coyote Logistics
10.2019 - 02.2020
- Communicate with customers by phone and email to address and answer questions and requests, as well as solutions to problems and concerns
- Maintain positive rapport with 25+ drivers to coordinate and modify scheduled routes
- Accurately record and organize customer requests and shipment tickets within company software systems to ensure that all assigned loads have been delivered
- Provided administrative support to management by preparing delivery scheduling, preparing correspondence, and overseeing the office supply inventory.
Buyer's Assistant
CarMax
12.2017 - 10.2019
- Delivered exceptional customer service by assisting with customer transfers, lot merchandising, and securing vehicles in a timely manner
- Educated customers on available inventory, finance options, pricing, features, and safety information to encourage sales and trade-ins
- Accurately processed vehicle secures by reading and verifying appraisal sheet information to identify and correct any discrepancies
- Provided administrative support to the Purchasing Department by updating the inventory, processing customer transfers, and performing the imaging for the website inventory
- Partnered with Inventory and Sales departments to stage the inventory to promote brand awareness and increase sales
- Teamed with Carmax Auctions to plan, coordinate, and provide support with imaging, scanning, and event hosting, as needed.
Assistant Teacher
The Children's Courtyard
05.2017 - 12.2017
- Developed and maintained positive relationships with staff, students, and parents through student-parent meetings, special events, and strategically planned curriculums that encourage a fun and interactive learning environment
- Partnered with teachers and administrators to develop and implement effective strategies for classroom management, as well as activities designed to increase motor and cognitive skills in students
- Interacted, observed, and responded to the needs of children, emergencies, and conflicts while overseeing and supporting classroom activities
- Provided administrative support by performing data entry, processing copies, and preparing interactive classroom assignments.
Lead Sales Associate
MetroPCS
11.2016 - 05.2017
- Warmly welcomed incoming customers while assisting with new service, upgrades, payment processing, and transferring of services
- Educated customers on sales, promotions, seasonal items, product features, and accessories that align with their individual needs
- Actively listened to the concerns and complaints of customers to offer satisfying solutions to protect the relationship between the customer and the company
- Trained, mentored, and supervised new hires while adhering to company policies and procedures.
Assistant Store Manager/Inventory Management
HHGreg
10.2015 - 11.2016
- Oversaw day-to-day operations while ensuring the delivery of efficient and effective customer experiences
- Monitored controllable expenses while partnering with store management to develop sales strategies and make informed decisions
- Interviewed, trained, mentored, and supervised a team of 20 staff members while encouraging an effective sales culture and customer satisfaction.
Front Desk Receptionist
HHGreg
10.2015 - 02.2016
- Warmly welcomed incoming customers while offering directions to departments and promoting sales and seasonal items
- Provided administrative support to management by processing new hire documentation, answering incoming calls, and responding to customer complaints and issues.
Education
Associate - CyberSecurity
University of Phoenix
Phoenix,AZAssociate in Early Childhood Education -
Georgia Perimeter College
Private First Class -
United States National Guard Army
06.2019
Skills
- Leadership
- Customer Service/Relations
- Administrative Support
- Logistics
- Order Processing
- Receptionist
- Office Management
- Decision Making
- Inventory Management
- Sales
- Organization
- Shipping/Receiving
- Dispatching
- Vendor Relations
- Project Management
- Training and Development
- Team Building
- Data Entry
- Planning and Reporting
- Scheduling
- Correspondence
- Time Management
- Training/Certifications
- Cyber Security
- Compliance
- Software
- Microsoft Word
- PowerPoint
- Excel
- Outlook
- Teams
- Bazooka
Timeline
Customer Service Representative
The Home Depot
03.2022 - Current
Head Master/Training Assistant
Coyote Logistics
10.2019 - 04.2022
Dispatcher/Customer Service
Coyote Logistics
10.2019 - 02.2020
Buyer's Assistant
CarMax
12.2017 - 10.2019
Assistant Teacher
The Children's Courtyard
05.2017 - 12.2017
Lead Sales Associate
MetroPCS
11.2016 - 05.2017
Assistant Store Manager/Inventory Management
HHGreg
10.2015 - 11.2016
Front Desk Receptionist
HHGreg
10.2015 - 02.2016
Associate - CyberSecurity
University of Phoenix
Associate in Early Childhood Education -
Georgia Perimeter College
Private First Class -
United States National Guard Army