Amari Duncan
Gaithersburg,MD
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
3
3
years of professional experience
Work History
Receptionist
Touges Medical Center
03.2022 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
Cashier
The Little Island Kitchen
06.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Deli Worker
Safeway
01.2021 - 09.2021
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Offered product samples to customers, generating additional sales through taste-testing.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
High School Diploma -
Watkins Mill High School
Gaithersburg, MD06.2020
Skills
- Appointment Booking
- Business Operations Understanding
- Information Retrieval
- Accounting and Billing Software
- Customer Assistance
- Setting Reservations
- Listening Skills
- Customer Assistance
- Refunds and Exchanges
- Customer Transactions
- Hospitality and Accommodation
- Route Messages
- Patient Referral
- Online Systems
- Front Desk Operations
- Patient Scheduling
- Workflow Optimization
Timeline
Cashier
The Little Island Kitchen
06.2022 - 08.2022
Receptionist
Touges Medical Center
03.2022 - 08.2023
Deli Worker
Safeway
01.2021 - 09.2021
High School Diploma -
Watkins Mill High School