Amari-EL Thompson
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Key Holder
Carrabba's Italian Grill
02.2023 - Current
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Server
Carrabba's Italian Grill
04.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Promoted to Keyholder in recognition of exceptional performance and consistent contributions to the team's success.
Beauty Advisor
Ulta Beauty Inc.
11.2021 - 06.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Processed payments, entering sales in register for prompt customer service.
- Met sales goals, supporting organizational health through consistent and reliable service.
Education
Bachelor of Science - Communications
East Carolina University
Greenville, NC05.2021
Skills
- Customer Service
- Resource Management
- Cash Handling
- Resource Allocation
- MS Office Proficiency
- Customer Service and Assistance
- Exceptional Communicator
- Stocking and Replenishing
- Computer Proficiency
Timeline
Key Holder
Carrabba's Italian Grill
02.2023 - Current
Server
Carrabba's Italian Grill
04.2022 - Current
Beauty Advisor
Ulta Beauty Inc.
11.2021 - 06.2023
Bachelor of Science - Communications
East Carolina University
Similar Profiles
Andi G. GibsonAndi G. Gibson
Server at Carrabba's Italian GrillServer at Carrabba's Italian Grill
Jonelle WorkmanJonelle Workman
Server/Bartender at Carrabba's Italian GrillServer/Bartender at Carrabba's Italian Grill
Lydia TreasterLydia Treaster
Host at Carrabba's Italian GrillHost at Carrabba's Italian Grill