Amari Foster
BESSEMER,AL
Summary
Dynamic and results-oriented Customer Service Representative with proven expertise in conflict resolution and customer satisfaction, honed at Fed Ex Ground. Excelled in technical support and CRM proficiency, enhancing loyalty and operational efficiency. Demonstrated exceptional time management and empathy, significantly improving client retention and feedback.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Fed Ex Ground
09.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Customer Service Cashier
CVS Pharmacy
05.2022 - 09.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Customer Service Representative
Walmart
08.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Associate of Arts - Cosmetology
T.A. Lawson State Community College
Birmingham, AL12.2022
High School Diploma -
Fairfield High Preparatory School
610 Valley Rd, Fairfield, AL 3506405.2021
Skills
- Tax Compliance
- Call center experience
- Medical terminology
- knowledge
- Insurance Verification
- Typing Proficiency 45 wpm
- Technical Support
- Microsoft Office Suite
- Inbound and Outbound calling
- Data Entry
- Time Management
- CRM Proficiency
Timeline
Customer Service Representative
Fed Ex Ground
09.2022 - 02.2023
Customer Service Cashier
CVS Pharmacy
05.2022 - 09.2022
Customer Service Representative
Walmart
08.2021 - 03.2022
Associate of Arts - Cosmetology
T.A. Lawson State Community College
High School Diploma -
Fairfield High Preparatory School