Hi, I’m
Amari Harris
Atlanta,GA
Summary
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented team player. A dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
years of professional experience
Work History
Navient
Customer Service Representative
04.2023 - 06.2023
Job overview
- Accurately document and update records in required systems.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed over 50 calls per day
Wipro - Alight Solutions
Customer Care Representative
07.2021 - 01.2023
Job overview
- Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
- Utilized word, excel, and spreadsheets
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Communicated with clients regarding account services, statements, and balances.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Managed over 50 customer calls per day
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer needs through competent customer service and prompt problem-solving.
Progressive
Sales Support/Sales Development Representative
12.2019 - 06.2021
Job overview
- Qualified 250+ opportunities that led to valid sales; estimated revenue over $4 million.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Utilized software to manage sensitive client information and update existing and new client profiles.
- Achieved and exceeded monthly and annual sales targets.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Directed customer leads to connections department for further assistance.
- Managed over 50 calls per day.
- Built relationships with customers and community to promote long term business growth.
- Reviewed customer feedback to identify areas for product improvement and to create better customer experiences.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Alorica
Customer Service Representative
06.2019 - 12.2019
Job overview
- Address a wide range of issues/problems that require unique solutions
- Apply the code to assist customers in understanding and meeting their phone service responsibilities
- Secure, analyze and protect sensitive personal and financial information
- Make determinations and use sound judgment to resolve customer disputes and delinquency issues; And develop, analyze, and evaluate information involving the research of computerized records.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Randstad
Customer Service Representative
09.2017 - 06.2019
Job overview
- Develop, analyze, and evaluate information involving the research of computerized records by accessing multiple online/database systems
- Address customer service inquiries in a timely and accurate fashion
- Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
- Cross-trained over 150 staff members in three years
- Achieved customer satisfaction rating of 95% within six months, exceeding corporate target.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Handled customer inquiries and suggestions courteously and professionally.
- Sought ways to improve processes and services provided.
- Developed and updated databases to handle customer data.
Queens Cleaning Services
Housekeeper
10.2014 - 09.2017
Job overview
- Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers
- Inspects and uses judgment in determining which cleaning techniques outlined in orientation guidelines to follow
- Demonstrates efficient and safe use of housekeeping equipment and solutions as observed by supervisor
- May disinfect and sterilize equipment and supplies, using germicides and sterilizing equipment
- Diligently employs universal precautions when disposing of trash and bio-hazardous materials
- Keeps cart properly stocked with equipment and cleaning supplies; ensures all chemicals are accurately labeled, and all equipment is in good working condition
- Promotes effective interpersonal and interdisciplinary relationships, always maintains professional conduct
- Demonstrates commitment to professional growth and competence by adherence to component and departmental training commitments.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Changed bed linens and collected soiled linens for cleaning.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Managed over 4 houses per day.
Education
Benjamin E. Mays High SchoolAtlanta, GA
HS Diploma
08.2014
Skills
- Microsoft Word
- Typing speed of 35 WPM
- Problem Solver
- Critical Thinking
- Typography
- People Person
- Outlook
- Service and support
- Proficient with Microsoft Excel
- Excellent Communicator
- Troubleshooting
- Computer Software
- Salesforce (for Progressive)
- Manufacturing
- Detailed Oriented
- Housekeeping
- Sales Expertise
- Microsoft PowerPoint
- Active Listening
- Business Development Understanding
- Data Evaluation
- Computer Proficiency
- Quality Assurance Controls
- Customer Consulting
- Typing Proficiency
- Managing Multiple Tasks
- Recordkeeping Strengths
- Schedule Mastery
- Technical Support
- Research
- Calendaring
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Navient
04.2023 - 06.2023
Customer Care Representative
Wipro - Alight Solutions
07.2021 - 01.2023
Sales Support/Sales Development Representative
Progressive
12.2019 - 06.2021
Customer Service Representative
Alorica
06.2019 - 12.2019
Customer Service Representative
Randstad
09.2017 - 06.2019
Housekeeper
Queens Cleaning Services
10.2014 - 09.2017
Benjamin E. Mays High School
HS Diploma