Summary
Overview
Work History
Education
Skills
Software
Timeline
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Amari Hedgepeth

Customer Service
Henderson,NC

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Assistant Manager

K&A Foodmart
Franklinton, NC
03.2021 - Current
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Created employee schedules to align coverage with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Retail Keyholder

Dollar General Store
Springhope, North Carolina
03.2017 - 08.2020
  • Rearranged racks and shelving based on seasonal planograms.
  • Utilized product information and sampling to educate customers and assist in product selections.
  • Stored security alarm codes and keys and made routine code changes.
  • Opened and closed store at proper times for reliable services.
  • Assisted store cashiers during peak sales times.
  • Worked with store manager to create employee schedules.
  • Mentored new sales associates to contribute to store's positive culture.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.

Sales Associate

Finish Line
Raleigh, North Carolina
04.2019 - 01.2020
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Recorded accurate and efficient records in customer database.
  • Negotiated prices, terms of sales and service agreements.
  • Met existing customers to review current services and expand sales opportunities.

Front Desk Receptionist

Louisburg Manor
Louisburg, North Carolina
08.2016 - 08.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collected room deposits, fees, and payments.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.

Material Handler

Revlon
Oxford, NC
02.2016 - 11.2016
  • Performed cycle counts and inventory control to accurately track product levels.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Packed items into appropriate containers for shipment.
  • Received and unpacked shipments and new equipment as directed.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.

Education

High School Diploma -

Franklinton High School
Franklinton,NC
08.2013 - 06.2017

Skills

Recruiting and interviewing

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Software

Microsoft Word

Microsoft excel

Google Docs

POS

Timeline

Assistant Manager

K&A Foodmart
03.2021 - Current

Sales Associate

Finish Line
04.2019 - 01.2020

Retail Keyholder

Dollar General Store
03.2017 - 08.2020

Front Desk Receptionist

Louisburg Manor
08.2016 - 08.2017

Material Handler

Revlon
02.2016 - 11.2016

High School Diploma -

Franklinton High School
08.2013 - 06.2017

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Amari HedgepethCustomer Service