Summary
Overview
Work History
Education
Skills
Affiliations
References
Work Availability
Interests
Timeline
Hi, I’m

Amari Herron

Ames,IA
Amari Herron

Summary

Customer Relations Specialist with over five years of experience delivering exceptional service and administrative support across fast-paced environments. Proven strengths in leadership, customer engagement, sales, and inventory management. Skilled in handling POS transactions, managing product sales, and using Microsoft Excel for data tracking and reporting. Adept at creating positive customer experiences while supporting team operations. Seeking a position as a Receptionist, Assistant, or Customer Service Representative, where strong communication and organizational skills can contribute to team success.

Overview

4
years of professional experience

Work History

Gateway Hotel & Conference Center

Guest Service Representative
06.2023 - 04.2025

Job overview

  • Warmly welcome 20-30 guests per shift, coordinate check-in, collect payments and direct them to their room.
  • I manage 3 phone lines and facilitated over 20+ calls per day with clients, vendors, and staff.
  • I've maintained and organized, clean, professional work space and waiting area.
  • I have been providing excellent customer service with a helpful and friendly attitude.
  • I am required to provide administrative and clerical support via electronic systems and Microsoft Excel.
  • Lastly I smoothly manage the day to day front desk operations for our usual busy front desk duties.

American Eagle

Retail Sales Lead
09.2022 - 01.2024

Job overview

  • Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories.
  • Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
  • Happily guided customers through the process of successfully finding their ideal styles and sizes.
  • Meticulously handled POS system transactions include, cash, credit, exchanges, returns, and refunds to ensure seamless and accurate cash flow.
  • Actively stayed informed about the latest sales offering and loyalty programs.

Torrid

Retail Sales Associate
10.2021 - 12.2021

Job overview

  • Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories.
  • Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
  • Happily guided customers through the process of successfully finding their ideal styles and sizes.
  • Meticulously handled POS system transactions include, cash, credit, exchanges, returns, and refunds to ensure seamless and accurate cash flow.
  • Actively stayed informed about the latest sales offering and loyalty programs.

Sam's Club
AMES, IA

Frontline Member
07.2021 - 09.2021

Job overview

  • Updated records with all interactions and customers transactions.
  • Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans.
  • Helped improve processes and products by relaying customer feedback.
  • I also frequently operated the customer service desk during each shift.

Education

Ames High School
Ames, IA

High School Diploma
06-2021

University Overview

MedCerts
Online

Certificate from Phlebotomy
06-2025

University Overview

Skills

  • Product sales
  • Customer relations
  • Problem Solver
  • Quick thinker
  • Adaptability
  • Issue resolution
  • Check-in coordination
  • Microsoft Excel
  • Administrative support
  • Front desk operations
  • POS transactions
  • Inventory management
  • Team collaboration
  • Communication skills
  • Attention to detail
  • Record keeping

Affiliations

Affiliations

In my free time, I enjoy a mix of creative and active hobbies. I love reading, diamond painting, and coloring to relax and unwind. Swimming and exercising help me stay energized, and I always enjoy spending time with my dog, Harlie—she keeps things fun! And of course, a little house shopping is one of my favorite ways to dream and get inspired.

References

References
  • Dominic Toney- former manager at the Gateway Hotel & Conference center. (515) 292-8600
  • Jeannie Banks- friend, former supervisor at the Gateway Hotel & Conference center.
  • Deanna Tibben- former teacher from Ames High School, mentor
  • Cameron Hoyt- former manager at American Eagle Outfitters
  • Carolyn Camp- former co-worker at American Eagle Outfiiters, friend
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Learning to cook

Cleaning

Organization

Timeline

Guest Service Representative
Gateway Hotel & Conference Center
06.2023 - 04.2025
Retail Sales Lead
American Eagle
09.2022 - 01.2024
Retail Sales Associate
Torrid
10.2021 - 12.2021
Frontline Member
Sam's Club
07.2021 - 09.2021
Ames High School
High School Diploma
MedCerts
Certificate from Phlebotomy
Amari Herron