Amari Holmes- McCullough
Summary
Enthusiastic individual bringing expertise in problem solving and customer care. Passionate about supporting businesses and individuals in reaching goals and maintaining satisfaction. Detail oriented, decisive, and engaging with innovative and effective approach. Uses independent decision-making skills and sound judgement to positively impact company success.
Overview
7
7
years of professional experience
Work History
Behavior Interventionist
Easterseals Southern California
10.2022 - Current
- Improved participant behavior by developing and implementing tailored intervention plan.
- Developed proficiency with online tools such as Excel, Microsoft Office, Microsoft Word, and OneNote to track participant data and communicate programs with supervisors.
- Facilitated communication with parents and caretakers for better understanding of individual participant needs.
- Conducted thorough assessments for accurate identification of behavioral issues in participants.
- Maintained detailed records of participant progress, facilitating data-driven decision making for future interventions.
- Evaluated progress regularly, adjusting intervention plans as needed to ensure continuous improvement in participant behavior.
- Promoted positive behavior change through consistent reinforcement and appropriate consequences.
Hospitality Associate
MedMen
02.2021 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times for guests.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Beauty Advisor
Sephora
01.2017 - 04.2020
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
Head Cashier
Sprouts
09.2016 - 04.2019
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Optimized inventory levels at cash wrap stations by regularly restocking supplies and communicating needs to management.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
Education
No Degree - Psychology
Santa Monica College
Santa Monica, CASkills
- Organizational Ability
- Strategy Development
- Self Motivating
- Flexible and Adaptable
- Analytical and Critical Thinking
- Project Planning
- Excellent communication
Timeline
Behavior Interventionist
Easterseals Southern California
10.2022 - Current
Hospitality Associate
MedMen
02.2021 - 10.2022
Beauty Advisor
Sephora
01.2017 - 04.2020
Head Cashier
Sprouts
09.2016 - 04.2019
No Degree - Psychology
Santa Monica College
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