AMARI JOHNSON
8308 Thunder Ct,Clinton, MD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Ross Dress For Less
06.2022 - Current
- Managed and trained 20 sales associates
- Address and resolve various customer questions and concerns,
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversee inventory management tasks, store supplies, and front-end operations, including safe management and cash handling
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Ensured maximum client satisfaction, delivered exceptional customer service, and provided efficient management of all POS transactions.
Sales Associate/Cashier
Burlington
06.2021 - 10.2021
- Provided high-quality customer service to optimize customer purchasing and payment process
- Educated customers on available product options to meet and exceed customer service experience
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention.
Front Desk Receptionist
Keyz Siganture Salon
08.2018 - 01.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintain log books, including sign-in/out logs, front desk expenditures, and calls received
- Maintain calendars by planning and scheduling appointments
- Develop and utilize effective filing and retrieval systems, and maintain office supplies by placing orders and evaluating new products
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Major - Dental Hygiene
Old Dominion University
Norfolk, VA09.2021
High School Diploma -
Charles Herbert Flowers High School
Springdale, MD06.2021
Skills
- Phone etiquette
- Scheduling
- Administrative writing skill
- Attention to detail
- Problem-solving
- Professionalism
- Confidentiality
- Operational Improvements
- Organization
- Microsoft Office skills
- Active listener
- Time Management
Languages
English
Native or Bilingual
Timeline
Assistant Manager
Ross Dress For Less
06.2022 - Current
Sales Associate/Cashier
Burlington
06.2021 - 10.2021
Front Desk Receptionist
Keyz Siganture Salon
08.2018 - 01.2019
Major - Dental Hygiene
Old Dominion University
High School Diploma -
Charles Herbert Flowers High School
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