Amari JOHNSON
MILWAUKEE,WI
Summary
Dynamic Manager with a proven track record at Family Dollar, excelling in team leadership and strategic planning. Mastered time management, enhancing customer satisfaction and resolving staff conflicts effectively. Achieved departmental goals through innovative performance metrics, demonstrating exceptional problem-solving and communication skills.
Overview
5
5
years of professional experience
Work History
Manager
Family Dollar
03.2019 - 07.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Diploma - Actuarial Science
Brady Tech Highschool
Milwaukee, WI06.2019
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Performance Management
- Strategic Planning
Timeline
Manager
Family Dollar
03.2019 - 07.2024
Diploma - Actuarial Science
Brady Tech Highschool