Amari M-Shaw
Dallas,TX
Summary
Results-driven professional Agent with a proven track record to analyze facts alternative problems to reach sound decisions generating and maintaining excellent customer relationships. With over 7+ years of experience, honed skills in customer service, a strong ability to communicate effectively written/verbal communication, and problem-solving. Administrative Assistant demonstrates strong organizational skills, file maintenance, and administrative support. My ability to communicate effectively, analyze facts, and make sound decisions evident. Proven experience in dealing with multiple personalities, and maintaing working relationships with individuals from various educational levels and backgrounds. Aspires to leverage these skills to generate further success extensively.
Overview
9
9
years of professional experience
Work History
Solar Panel Setter
NEVO
San Angelo, TX
03.2023 - Current
- Recommend modifications for improved efficiency or cost savings.
- Studied blueprints, work orders or machining instructions to determine product specifications, tool requirements and operational sequences.
- Performed routine preventive maintenance and upkeep of production equipment to maximize performance and minimize downtime.
- Observed meters and gauges to verify and record temperatures, pressures and press-cycle times.
Telesales Agent
AT&T
Richardson, TX
05.2022 - 10.2024
- Telesales requires you to be patient, persuasive and persistent. Exceptional communication-phone skills, typing experience and the ability to thrive in an office environment.
- Ask questions to understand our costumers requirements and do our best to fix and resolve the issues.
- Elevate Agents contribute in generating sales for the company. Responsible for closing sales/deals over the phone and maintaining excellent customer service and relationships. Help expand by bringing in costumers an developing the business.
Administrative Assistant
MZS Properties
Dallas, TX
01.2016 - 02.2022
- General administrative support include handling mail, scanning, sorting, distributing correspondence and performing general data entry duties.
- Organizing and maintaining client files to ensure current information on prospective renters.
- Created high interest flyers to advertise available properties to prospective clients, effectively managed invoicing and outgoing payments.
- Carried out necessary job functions utilizing Microsoft Word and Excel.
Team Leader Manager
Pilot Flying J Travel Center
Dallas, TX
12.2020 - 12.2021
- Rendered services to customers by informing/ giving instructions.
- Processed all payments of purchases on gas/ product cash or credit.
- Executed inventory, stocking of goods and merchandise inside the store.
- Verify age of the customer if they are purchasing alcohol or cigarettes, also record all bookkeeping at the end of the shift.
211 Specialist
Community Council of Greater Dallas
Dallas, TX
10.2019 - 11.2021
- Access databases for resources available in private and public health and human service agencies, match the callers needs to available resources and refer them directly to and agency or organization that can help.
- Answer/Respond to inquiries from various sources while maintaining a high level of customer service.
- Engage inquirers to assess their needs while utilizing a database to search for relevant services, document all call information according to standards.
- Identify and escalate priority issues, also completing assigned follow up calls.
Education
High School Diploma -
Wilmer-Hutchins High School
Dallas, TX01-2017
Skills
- Excellent verbal & written communication skills
- Data Entry (inputting, processing, compiling) File and record maintenance
- Detail-Oriented & Multi-tasking Skills
- Knowledgeable of Microsoft office System
- Strong Organization Skills
- Time Management Capability
Timeline
Solar Panel Setter
NEVO
03.2023 - Current
Telesales Agent
AT&T
05.2022 - 10.2024
Team Leader Manager
Pilot Flying J Travel Center
12.2020 - 12.2021
211 Specialist
Community Council of Greater Dallas
10.2019 - 11.2021
Administrative Assistant
MZS Properties
01.2016 - 02.2022
High School Diploma -
Wilmer-Hutchins High School
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