Amari Manns
Dallas
Summary
Results-oriented professional with a Bachelor of Business Administration (B.B.A) at Strayer University (Expected to receive fall 2025). Proven to conceptualize and grow successful business operations. Demonstrated experience in customer service in call center, administrative retail, parcel delivery operations, inventory control, and logistics
Overview
4
4
years of professional experience
Work History
Customer Logistics Dispatcher
Milestone Electric, A/C, and Plumbing
03.2023 - Current
- Communicate and provide direction for customers and technician's several times a day
- Assigning calls to technician's based on specific criteria such as priority, skill level, or profitability
- Making profitable/logistical proactive decisions, and planning for success
- Processing the various form submissions from technicians and building calls
- Consider the well-being and happiness of our technician's, team members, and customers
Customer Sales Representative
Aire Texas A/C and Heating
01.2022 - 02.2023
- First point in contact for multiple brands fielding inbound customer calls, email, and chat to address their concerns, answer their questions and assist them with their HVAC needs
- Scheduling service appointments and communicating appointment confirmations with the customers
- Provide knowledgeable answers to questions about product pricing and availability
- Make outbound calls in fast-paced call center to inform customers of promotions and special offers to increase
- Work with internal departments to meet customer's needs
- Acted as inside sales representative through cold calling customers pursuing qualified leads.
- Boosted sales revenue by developing effective marketing strategies and implementing targeted sales campaigns.
- Collaborated with marketing organization and delivered outstanding sales support to retain and grow business.
Insurance Processing Clerk
North American Title Company
09.2021 - 02.2022
- Identified necessary changes, examining letters, applications, and related documents to determine requirements and effectiveness
- Modified and updated current policies and claims to reflect changes in beneficiary, coverage limits, or policy type
- Processed claims, verifying data and documentation prior to submitting for approval or review
- Scanning, copying and shredding documents accordingly
- Made accurate determinations about policy reinstatements, comparing applications to established criteria
Education
Bachelor of Business Administration -
Strayer University
Dallas, Texas08.2025
High School Diploma -
Little Elm High School
Little Elm, Texas01.2019
Skills
- CRM Platform familiarity
- Data Entry and Database
- Team oriented
- Communication
- Customer Service
- Inbound / Outbound Calling
- Sales
Timeline
Customer Logistics Dispatcher
Milestone Electric, A/C, and Plumbing
03.2023 - Current
Customer Sales Representative
Aire Texas A/C and Heating
01.2022 - 02.2023
Insurance Processing Clerk
North American Title Company
09.2021 - 02.2022
Bachelor of Business Administration -
Strayer University
High School Diploma -
Little Elm High School
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